Summary: I purchased this printer two years ago and 1t produced excellent results for the first year. The color quality slowly began to diminsh after that time and eventually required that I perform the head cleaning process before each printing job. I finally received an error message that instructed me that a major malfunction had taken place and to contact customer service. I was then instructed to either ship the unit in for service or consider a new unit.
Summary: I purchased this printer about two months ago--love it. It prints gorgeous photos that are difficult to tell from lab prints. But for me, the big deal is Canon's service. I was printing a document last week when the printer made an incredibly bad-sounding noise and died instantly. I ran some diagnostics on it and was advised to call Canon.
Summary: This is my second Canon printer. I purchased the i550 for my daughter who was attending college and experienced no problems and excellent printing quality. So I figured if this printer could handle the rigors of college life it should be more than enough for me. So I purchsed the i960 because of it's extra capabilities, pict bridge connection for my Canon A80 powershot digital camera, etc. I also like the economics of the separate color cartridges.