Summary: I used to swear by Brother printers -- was a faithful small business user for well over a decade, both printers and MFC. Quality Mac drivers were a great selling point for me. Recently, however, we started having problems with the feeders -- on MFC-8460N, MFC-8890DW and MFC-9460 CDN -- so that faxing became a nightmare. This particular printer, HL6180DW, started "chewing" paper -- even in single-sided printing -- just six months into the purchase.
Summary: For 17 months it did a nice job of printing. We did not experience any of the power surge related issues. It is loud when printing, but the output was good and the cost per page reasonable. Then without warning the output became faint. Tried everything including new Brother brand toner cartridge, Brother Drum even though it had a 50% remaining life according to the internal tracking etc.. Contacted online support who responded within 24 hours.
BROTHER'S WARRANY IS CRAP, DO NOT BUY THIS PRINTER
Celestino Serrano, Amazon
10 December 2013
Summary: We use this to print labels for shipping packages and less than a month after use, the prints / ink started to smudge and can be easily removed when you apply the label on a package. This has caused many problems for us since packages now get lost after all the ink/print is removed during the shipping process.
Summary: I was tired of using my slow, ink-hogging inkjet printer to print invoices and black and white documents so I decided to give a laser printer a try. This one had the two biggest items on my wish list: 500-sheet capacity and high-capacity toner cartridges. After receiving and unpacking it, the next step in the quick-start guide was to plug it in and turn it on.
Summary: Let me start by saying that I use this model for our business; I currently have 6 of this particular model at our checkouts. I'm sending my 4th one back for warranty because around 40000 pages, some print quality issues start to develop, then it turns into paper jams. After a short time I can no longer get a successful print. Brother has been fairly helpful, but it takes at least 30 minutes on the phone for them to admit that the printer actually needs to be replaced.