Excerpt: I purchased this printer as a second printer to print to from our Dell Chromebook 11 and Android devices. Sadly, the printer cannot be set up on Google Cloud Print. When attempting to connect the printer to my Google Apps account I receive an "Internal Error" with no further explanation.
Excerpt: Worst experience I've had with a product in a long, long time. About 50% of the time when I press print, it prints. The other 50% of the time it does absolutely nothing. It doesn't matter if I'm printing wirelessly from my computer or if I'm plugged in.
Excerpt: This printer is currently sitting on the floor next to my desk as I figure out how to return it. We have had it less than a year and the insides are literally coming apart in pieces. The little roller is spitting metal shards OUT of the printer. If I could give it ZERO stars I would. NO GOOD.
Excerpt: We had our HL 5740 DW printer for about 16 months. Just over the past couple of days, the print became fuzzy. After jumping thru multiple hoops to troubleshoot the issue with several phone calls of reps reading scripts, and supervisors assisting, we finally gave up.
Excerpt: The printer continually trips my AFCI fuse. I called Brother and of course they have had other calls about it because they provided a canned answer. They would not take any responsibility knowing they put out a faulty product. I took it to the official Brother repair shop.
Excerpt: I PREVIOUSLY HAD AN HP 1320N PRINTER FOR YEARS FOR MY BLACK/WHITE LASER NEEDS BUT THOUGHT I SHOULD BUY A NEW PRINTER SINCE IT WAS GETTING SO OLD. I JUST REALIZED AFTER DEALING WITH ISSUE AFTER ISSUE WITH THIS BROTHER PRINTER, THAT I AM NOW OFFICIALLY 6 DAYS PAST MY 1 YEAR WARRANTY - NOT ONLY HAVE I...
Summary: This printer has consistent issue(read other blogs) with printing when it has been in sleep/deep sleep mode. (contrary to what the manual states). It will work eventually however. Using the keypad is not very intuitive for the basic person which contributes to the problem.
Excerpt: We have spent more money replacing drum units than the original printer cost. Don't be fooled by the purchase price. Maintenance costs make this a very, very expensive printer. Brother support won't do squat because they say replacing the drum unit is a normal wear and tear thing.