Great Machine Hampered by Poor Customer Support--Update
book collector, Amazon
1 March 2014
Summary: UPDATE April 22, 2014. After two months of use I am lowering my rating on this printer. The Customer Service has not improved (another horror story in a moment). Supposedly, the TN-720 prints approximately 3,000 pages. After 1,552 average pages, which included a spurious 66 legal size pages--and we have no legal paper, I got a Low Toner warning. This was after printing at a default 300 DPI, not at maximum density.
Summary: Prints very quickly and text and images look fantastic. I'm knocking two stars for two problems: always connected to my Mac with a USB cable, it doesn't wake up alone from sleep and I have to walk to it and press a button every time I want to print; it also makes the lights in my house dim and flicker when it is printing.
Summary: After a long wait to talk to a Brother service technician I was informed that Cloud Print drivers were unavailable for Chromebook, making the printer unusable with Chromebook, which was the point of the purchase. The technician indicated that they may be available at some point, but frankly, that wasn't terribly helpful information.
Summary: The printer itself is great. No problems with print speed or quality. I have a HUGE problem with it going into sleep mode and not waking up. Using this as a business printer is horrible because it goes into sleep mode after several hours and when people need to print documents the printer does NOT wake up. I have lots of people in the office complaining that they can't print. BROTHER!!!Please please update the drivers!!!
Summary: Have owned for 25 days. Printed about 10000 s so far. Like the printer better than Samsung 3312nd I owned before as its cost and access to consumables is much better. For the Brother Printer I live in Phoenix area and have lots of access to toner stores and can get it locally vs Samsung where it is available online only. Size is slightly smaller than Samsung which is nice for a home office.
Pros: Easy to setup, low cost of consumables, Fast, Compact, Easy access to consumables, Easy to understand diagnostics if there is an issue.
Cons: Loud, Feels flimsy in certain areas, Paper jams about every 300 s,Print quality declined after 1st toner refill. Had line on edge of paper.
Summary: Don't know if it's any good, beacuse I can't turn it on! It has arrived with an EU plug only, and only French and German instructions (no English instructions), so I can't work out if I can attach a spare UK cable of my own to get it powered up. Very frustrating.
Hier gibt es echt Schwarz (schlecht) und weiß sehr gut
22 May 2014
Summary: Fangen wir mit dem Guten an: + sehr schneller zuverlässiger Drucker + gute Verwaltungssoftware für Administratoren (BRAdmin: kostenlos) + gute Betriebssystemunterstützung + Top-Feature: Drucken vom Surface RT, iPad und anderen Geräte über WLAN + DREI Jahre Voroort-Garantie Nicht ganz so gut -+ recht hohe Druckkosten beim Einsatz von Originaltoner Geht gar nicht: - Große Vorsicht ist bei einem Firmwareupdate über die BRAdmin-Software angeraten.
Summary: Anforderungen: 5 Jahre alten HP 2014 ersetzen; ca. 2.000 Seiten / Monat aus Office Anwendungen; sehr gut: problemlos mit Treibern von mitgelieferter CD nach mitgelieferter gedruckter deutschsprachiger Anleitung unter Mac OS X (10.7.5) auf MacBook Air installiert; sehr gut: Druckqualität ohne Einschränkungen; sehr schlecht: Lärmentwicklung während des Druckens ähnlich den infernalischen Akustikszenen aus Katastrophenfilmen; lässt Zweifel an solider Verarbeitung aufkommen;...