Great Machine Hampered by Poor Customer Support--Update
book collector, Amazon
1 March 2014
Summary: UPDATE April 22, 2014. After two months of use I am lowering my rating on this printer. The Customer Service has not improved (another horror story in a moment). Supposedly, the TN-720 prints approximately 3,000 pages. After 1,552 average pages, which included a spurious 66 legal size pages--and we have no legal paper, I got a Low Toner warning. This was after printing at a default 300 DPI, not at maximum density.
Summary: Prints very quickly and text and images look fantastic. I'm knocking two stars for two problems: always connected to my Mac with a USB cable, it doesn't wake up alone from sleep and I have to walk to it and press a button every time I want to print; it also makes the lights in my house dim and flicker when it is printing.
Summary: After a long wait to talk to a Brother service technician I was informed that Cloud Print drivers were unavailable for Chromebook, making the printer unusable with Chromebook, which was the point of the purchase. The technician indicated that they may be available at some point, but frankly, that wasn't terribly helpful information.
Summary: Have owned for 25 days. Printed about 10000 s so far. Like the printer better than Samsung 3312nd I owned before as its cost and access to consumables is much better. For the Brother Printer I live in Phoenix area and have lots of access to toner stores and can get it locally vs Samsung where it is available online only. Size is slightly smaller than Samsung which is nice for a home office.
Pros: Easy to setup, low cost of consumables, Fast, Compact, Easy access to consumables, Easy to understand diagnostics if there is an issue.
Cons: Loud, Feels flimsy in certain areas, Paper jams about every 300 s,Print quality declined after 1st toner refill. Had line on edge of paper.
Summary: The printer itself is great. No problems with print speed or quality. I have a HUGE problem with it going into sleep mode and not waking up. Using this as a business printer is horrible because it goes into sleep mode after several hours and when people need to print documents the printer does NOT wake up. I have lots of people in the office complaining that they can't print. BROTHER!!!Please please update the drivers!!!
Summary: Been using this printer for a couple years now, works fine Only issue was that on startup, it blew the breaker in our office where we wanted to use it. Had to relocate the printer to another room where there was more room on the breaker.
Summary: Don't know if it's any good, beacuse I can't turn it on! It has arrived with an EU plug only, and only French and German instructions (no English instructions), so I can't work out if I can attach a spare UK cable of my own to get it powered up. Very frustrating.
Excerpt: для дома - неплохое и экономичное решение, для офиса - не рекомендую вообще
Pros: прост в обслуживании, достаточно экономичен (по стоимости 1 отпечатка)
Cons: крайне ненадежный сетевой интерфейс у всей линейки (5450, 5470 и подобные) - при средней нагрузке (принтер на 5-7 бухгалтеров) начинает виснуть и терять задания уже через 4-6 месяцев после начала эксплуатации