Good printer, but needlessly complicated networking
12 January 2012
Summary: As the other reviewers have noted, this is a very good, very fast, "work horse" printer. However, the wireless setup as well as the wired setup are needlessly complicated. I was forced to call customer support twice in order to get it working. In this day and age, printers should be "plug and play" when it comes to networking. I flat out gave up on the wireless option and even with a CAT V network connection it still took an hour on customer support to get it going.
Summary: This is the second Brother printer I am returning within the last two months, because it simply cannot handle duplex printing without constant paper jams. This surprised me because my old Brother printer was so good at it. Curious, I took out the new printers' duplex trays, and compared them to the old printer's tray. The rollers that pull the paper back into the printer for the second pass through the printer have been shifted in both of the new models.
Summary: We based this purchase on the wonderful track record with our last Brother laser printer. We expected it to be a little noisy (it is much quieter than the last model). We use this printer daily for direct mail, and quality is very important to us. Unfortunately, the printer bends and adds creases to our letterhead envelopes so that they look like they've come out of a bad ironing press. It doesn't matter which tray we use for the envelopes--always the same result.