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Brother-hl-5370dw.32743867
7.3 out of 10

Brother HL-5370DW

High-Speed Laser Printer for Small Offices or Small Workgroups T Read more

Best Price at Amazon

Reviews and Problems with Brother HL-5370DW

Showing 1-10 of 14
Overall 2
2.0

Stay Far Away from this Printer

Chad S., Amazon
9 September 2011
  • Summary: I purchased this printer in May. It is now the beginning of September and this printer has already been in for service to replace the motherboard and the infuser (I think that is what they called it). There were spots all over the page and the ink rubbed off very easily. Now it's having the exact same problem it had before and will have to go in for yet another infuser.
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Overall 2
2.0

Good printer--toner sensor forces to end good catridge!

D. Reel, Amazon
31 July 2011
  • Summary: This is a great printer EXCEPT the toner cartridge sensor is programmed to show "empty" when there is lots left. Worse, the printer will not print without a new cartridge! BAD, IMMORAL DESIGN BROTHER. Shame on you, Brother. You can get around this purposeful "mistake" by putting black tape on the sensor hole on the cartridge. This hole is on the right side of the cartridge (as you pull it out) and looks like a porthole on a ship.
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Overall 2
2.0

Curly Paper and No Wireless

Stephen E. Kennedy "redant", Amazon
31 January 2011
  • Summary: I don't recommend this print. 1. It curls the paper when printing. 2. The wireless feature could not be configured correctly. Not sure where the problem was but I can tell you the software was not helpful. After walking through a series of screens to configure your network setting, you come to a test page. If it cannot connect to the printer (which it never did) you can't go back and adjust the settings. (Is that crazy or what?
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Overall 2
2.0

Pretty flaky on my Network, at least

Leonie, Amazon
2 January 2011
  • Summary: The other reviews pretty much spell out pros and cons of this printer. I usually like brother brand of printers, had a 5170dn before this one that died after many pages and years of service. But this one... it may be just mine, but when connected directly to the network, the print server goes out of whack. Sometimes it's several weeks. More frequently, it's several days or hours, even, but it no longer recognizes the static ip I assign to it and becomes unreachable.
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Overall 2
2.0

Sorry machine, sorry service!!!

Cindy C., pcRUSH.com
15 November 2010
  • Summary: Comments about Brother HL-5370DW Laser Printer: I use this printer in my office. Within a couple of months a little gadget that pulls the paper from the tray broke. I called and spoke with a rep that kept me on the phone for 45 min. or so asking me to do this, and do this, and check that.... which was very frustrating because I am in an open office and continually had people at my desk that I had to refer to someone else.
  • Cons: Flimsy Construction, Hard Setup, Hard To use, Jams Easily, Slow Print Time, Unreliable
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Overall 2
2.0

Great printer, terrible reliability

Patrick Karjala, Amazon
3 November 2010
  • Summary: Our company purchased 10 of these printers, and we've had them deployed for a few months now at remote sites on a pure wired network (no wireless setup). They print great, and are otherwise very reliable little machines. We have them set to a static IP address with APIPA disabled; it is the exact same setup at all locations (corporate standard). Then they started failing.
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Overall 2
2.0

Absolute Garbage - Crippled By Print Count Toner

Ultimate Frisbee, Amazon
20 October 2010
  • Summary: I print 200 - 400 pages of contracts a day in duplex mode. I have never written a review on Amazon before, but the tech tyranny of this oppressive printer has prompted me to share. In summation, this printer has been crippled by the Brother company's greed. This printer forces you to exchange toner cartridges at a specific page print count rather than based on actual toner level.
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Overall 2
2.0

went through 2 toners in 243 pages -- no help from Brother

disappointed, Amazon
15 October 2010
  • Summary: I am very disappointed with this purchase. The first toner died after 100 pages, and after working with customer service I replaced this toner with an $80 genuine brother toner, which was empty after another 140 pages. I brought the printer to an authorized Brother dealer since it was under warranty, and Brother will not pay the $90 assessment fee saying it is a problem with the toner (which was their brand).
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Overall 2
2.0

Wireless does NOT work on the Mac

Jason Raibley "JRR", Amazon
17 September 2010
  • Summary: This printer is great in terms of its print quality and basic mechanical operation, if you connect it using USB. However, it is totally false that this printer can be used wirelessly with a Macintosh. First of all, the set-up wizard on the HL5300 disc (the install disc that comes with the printer) will not work with Mac OS 10.6. There is a CUPS driver for OS 10.6, but you need to use the install disc to set up the printer for wireless operation.
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Overall 2
2.0

Works Linux, Mac, Windows, Easy, simple, fast

tz, Amazon
15 June 2010
  • Summary: Update - I don't know what is happening, but I can't get it to associate. The big problem is that I now have a stack of several dozen pages over the last hour - one with the ethernet and one with the "failed to associate" wireless for each vain attempt. It doesn't say why, I can't monitor the connection progress, it gives no details...
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