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Brother HL-5370DW
7.1 out of 10

Brother HL-5370DW

High-Speed Laser Printer for Small Offices or Small Workgroups Read more

Best Price at Amazon

Reviews and Problems with Brother HL-5370DW

Showing 1-10 of 21
Overall 2
2.0

Bad bad bad

Shopper, Amazon
2 January 2015
  • Summary: The printer was broken within one and half years. I think this is from the cartridge (TN-650) which has been defect. I understand any product has a possibility to be broken. My big issue is about the service of Brother Printer Support Center.
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Overall 2
2.0

Brother used to be a good printer company

Town F., Newegg
24 April 2012
  • Pros: Cheap and runs well, when it runs. Consumables not too expensive.
  • Cons: I've purchased two of these in the past 3 years. The first one died six months ago, having run well for a little over 2 years. Then it died. It died hard. The firmware somehow got corrupted and it would have been too expensive to fix. Ordered a replacement. It has lasted 6 months. The fuser unit ...
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Overall 2
2.0

Toner catridge says "empty" when not!

Susan R., Newegg
30 July 2011
  • Pros: Fast. Good quality printing.
  • Cons: This is a great printer EXCEPT the toner cartridge sensor is programmed to show "empty" when there is lots left. Worse, the printer will not print without a new cartridge! BAD, IMMORAL DESIGN BROTHER. Shame on you, Brother. You can get around this purposeful "mistake" by putting black tape on the...
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Overall 2
2.0

Absolute Garbage - Crippled By Print Count Toner

Ultimate Frisbee, Amazon
15 March 2011
  • Summary: I print 200 - 400 pages of contracts a day in duplex mode. I have never written a review on Amazon before, but the tech tyranny of this oppressive printer has prompted me to share. In summation, this printer has been crippled by the Brother company's greed.
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Overall 2
2.0

Sorry machine, sorry service!!!

Cindy C., pcRUSH.com
15 November 2010
  • Summary: Comments about Brother HL-5370DW Laser Printer: I use this printer in my office. Within a couple of months a little gadget that pulls the paper from the tray broke. I called and spoke with a rep that kept me on the phone for 45 min. or so asking me to do this, and do this, and check that....
  • Cons: Flimsy Construction, Hard Setup, Hard To use, Jams Easily, Slow Print Time, Unreliable
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Overall 2
2.0

Brother Customer Service

Gina P., Newegg
15 November 2010
  • Summary: I own a handful of these printers all running on wireless on my domain, they work very well after initial setup. If you need customer service, you have come to the wrong company.
  • Pros: Decent speed, clear print, cost.
  • Cons: Broke after running 2,000 sheets, spoke with customer service who insisted on a credit card for an RMA. That's just a slap in the face, your product broke, it's under warranty, yet I have to give you my credit card information in order for you to RMA? I asked to be directed to a manager and have ...
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Overall 2
2.0

User Review

Patrick K., Newegg
1 October 2010
  • Summary: Don't buy this if you need a printer that can be left without a tech touching it every couple of weeks to reset the darn thing.
  • Pros: Our company purchased 10 of these printers, and we've had them deployed for a few months now at remote sites on a pure wired network (no wireless setup). They print great, and are otherwise very reliable little machines. We have them set to a static IP address with APIPA disabled; it is the exact...
  • Cons: Then they started failing. What occurs is the following: 1) Printer is humming along happily 2) Printer randomly loses static IP address setting 3) Printer re-enables APIPA 4) Printer pulls random 169.xxx.xxx.xxx address 5) Wireless is still disabled The only solution that we've been able to find...
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Overall 2
2.0

Printer OK, Support Terrible

Carl A., Newegg
27 January 2010
  • Summary: I don't know how long the printer will last, but if it starts to fail, I'm pretty sure I won't get any help from Brother.
  • Pros: The printer has enough options, though they're not terribly easy to access or set using the Web-based configuration utility. Print quality is good.
  • Cons: Jams easily on some paper types. Firmware update is ridiculously convoluted. Brother support sucks! It's never been very good (and I've owned or worked on a few Brother printers), but first-level support can't do much other than read from a script, and second-level support is impossible to reach!...
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Overall 2
2.0

Good printer--toner sensor forces to end good catridge!

D. Reel, Amazon
10 June 2009
  • Summary: This is a great printer EXCEPT the toner cartridge sensor is programmed to show "empty" when there is lots left. Worse, the printer will not print without a new cartridge! BAD, IMMORAL DESIGN BROTHER. Shame on you, Brother.
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Overall 2
2.0

Great printer, terrible reliability

Patrick Karjala, Amazon
10 June 2009
  • Summary: Our company purchased 10 of these printers, and we've had them deployed for a few months now at remote sites on a pure wired network (no wireless setup). They print great, and are otherwise very reliable little machines.
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