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Brother-hl-3170cdw.33952337
8.7 out of 10

Brother HL-3170CDW

Great Deal: $237.99

Reviews and Problems with Brother HL-3170CDW

Showing 1-10 of 21
Overall 2
2.0

Worst Printer ever

HL3170CDW, Staples
13 February 2015
  • Excerpt: Brother even replaced the printer twice with a refurbished printer and it broke again within 77 days. Then they wouldnt replace it. Constant error messages, constant restart required. sucks ink no crazy. Should have paid more for a real printer with a warranty. (The drum is only covered for 90 days, thats the part that breaks). BUYER beware- brother wont help you in anyway. I just bought a paper weight!
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Overall 2
2.0

POORLY DESIGNED, WORSE CUSTOMER SUPPORT

JRusso, Staples
16 December 2014
  • Excerpt: DO NOT BUY THIS COPIER, it is poorly designed, the documentation fails to disclose serious flaws and Brother support does not care. Specifically, to print an envelope through the manual feed you must open the rear door and change the position of two flimsy levers, if you fail to set the levers the printer wrinkles the envelope. You must insert the envelope until you feel the machine tug the envelope.
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Overall 2
2.0

Fuser roller destroyed itself at 18 mos.

Scott Sheppard, Amazon
9 December 2014
  • Summary: Fuser roller began ghost-printing and then promptly destroyed itself at 18 month of use. Warranty is one year. Not user serviceable and the cost to have Brother repair it was prohibitive. I know this is an inexpensive unit, but perhaps you get what you pay for...
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Overall 2
2.0

Rollers are defective and disintegrate. Brother is aware of the problem but won't do anything about it.

Luke, Amazon
8 December 2014
  • Summary: Loved this printer while it worked. Unfortunately it either has a very serious engineering defect or it's built to fail. Read the other reviews. All the 5 star reviews will be back soon. I used only OEM toner, had just replaced the starter black and was still on the original colors. The rubber paper grabbing rollers that touch the fusion roller disintegrated after less than 1200 prints, leaving pieces of rubber all over the fusion roller.
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Overall 2
2.0

Should be called Bob Marley, cause it's always Jammin'

Deirdre Shea, Amazon
16 October 2014
  • Summary: I wish I could express the rage I feel towards this printer. Constantly jams. Slows down my work. Prints slowly. Terrible manual feed tray. I hate it!!!!!
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Overall 2
2.0

Too bad, I really liked the printer when it was ...

Darrel, Amazon
22 September 2014
  • Summary: The fuser burnt up after 1 and one half months, and less than 100 pages. Too bad, I really liked the printer when it was working, but I can't afford to buy a new one every other month.
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Overall 2
2.0

Brother

Laura, Staples
28 August 2014
  • Excerpt: This printer started our strong, but as of yesterday I am having nothing but problems. My MacBook Pro cannot detect the wireless printer and I have tried and tried to reinstall the software but run into error messages and cannot complete the upload. I tried to connect via USB, but still there is no communication between the printer and my Mac. I have just about had it!
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Overall 2
2.0

I'm gonna go all "Office Space" on this thing

Amanda, Office Depot
21 August 2014
  • Excerpt: This printer is HORRIBLE! The print quality is fine, but it's the rest of it that's a problem. I bought it to print on labels and card stock, primarily, and for this purpose THIS PRINTER DOES'T WORK! You have to manually feed everything. The manual feed jams 2 out of 3 times at best--I just tried to print on card stock and the manual feed jammed 5 times in a row! It never grabs the paper straight, so all my signs and labels are crooked.
  • Cons: Jams Easily, Difficult to Use
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Overall 2
2.0

Prints great, but can over heat and melt the rollers.

DanH "Dan", Amazon
13 August 2014
  • Summary: As long as the printer functions its great. The problem for me is the rollers to the fuser got over heated and melted. When I called customer service they could not decide if it was under warranty or not. Said the fuser is not part of the warranty. If you buy this printer be warned that if it over heats for you as well you probably are not going to get it fixed under warranty.
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Overall 2
2.0

Piece of Junk for Small Business Use

Gordbert, Staples
18 April 2014
  • Excerpt: The Brother 1370-CDW color laser printer appears to be an economical industrial printer made for small businesses (it weighs a ton!). The upfront cost is inexpensive (for a laser). However, the toner life is fairly short but with lots of ink left in when the printer tells you to replace. Then there is the problem of having 4 toner drums that only lasts 15,000 cycles.
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