Summary: Just got a call back from Brother Repair location and they stated that Brother actually has a technical bulletin concerning this issue. You would think that after talking to Brother Technical Support not once but, twice about my problem they would have noticed a bulletin detailing the cause and...
Pros: First three times I printed were great.
Cons: Problems: After three times printing I started to receive the following messages "Replace Toner" / "Can't Detect Toner Cartridge" / "Replace Drum". This printer would then have fading black prints with eventually nothing showing up on the page.
Summary: I have called Brother support regarding the HL-3170CDW and I am still waiting for a work order to be placed with Southwest Business Machines (Glendale, AZ). Brother is moving at a very slow pace, especially for a product that's not even a year old.
Pros: When it worked. Printed only three times duplex.
Cons: The Brother HL-3170CDW now will not print at all. I still have the original toner cartridges in the machine. I didn't even make to the 1,000 page limit on the original toner cartridges. This product is definitely not worth the money.
Summary: After Canon and HP failed me I thought I would spend the money for a Brother printer. Boy, was I wrong about this purchase.
Pros: I am having a tough time thinking of one Pro about this disappointing product.
Cons: I have had nothing but, problems with this printer. I keep getting the error message "Can't find cartridge". I reinstall all of the cartridges. Print results in no black toner even though I just placed a brand new black toner in the printer. I barely use this printer and now I'm getting designs o...
Summary: I'm very disappointed in the print quality. Everything I printed seemed to print in lines. I've attached an image where you can see what I mean. The top "John Muir" is this brother printer and the bottom one is an HP laser color printer.
Summary: The support staff was not knowledgeable at all. Every bad suggestion they had came after they put me on hold for 20 minutes to do research. I spent three hours on the phone and I got no where. I'd return it, but I need a printer and it doesn't print well.
Pros: It prints and the quality is decent.
Cons: Whenever it goes into a deep sleep, the wireless turns off and the entire printer falls off the network. The only way i have found to get it to reconnect is to shut the printer down and restart it. I contacted support and they told me that there was no way to fix this "feature", sleeping can not ...
Summary: I bought this printer to replace an old Samsung black and white laser printer because it was getting too expensive to replace the toner cartridge. Setting the Brother up to work with my network went without a hitch.
Excerpt: Brother even replaced the printer twice with a refurbished printer and it broke again within 77 days. Then they wouldnt replace it. Constant error messages, constant restart required. sucks ink no crazy. Should have paid more for a real printer with a warranty.
Excerpt: DO NOT BUY THIS COPIER, it is poorly designed, the documentation fails to disclose serious flaws and Brother support does not care. Specifically, to print an envelope through the manual feed you must open the rear door and change the position of two flimsy levers, if you fail to set the levers the...
Summary: Fuser roller began ghost-printing and then promptly destroyed itself at 18 month of use. Warranty is one year. Not user serviceable and the cost to have Brother repair it was prohibitive. I know this is an inexpensive unit, but perhaps you get what you pay for...