Rollers are defective and disintegrate. Brother is aware of the problem but won't do anything about it.
8 December 2014
Summary: Length:: 0:32 Mins Loved this printer while it worked. Unfortunately it either has a very serious engineering defect or it's built to fail. Read the other reviews. All the 5 star reviews will be back soon. I used only OEM toner, had just replaced the starter black and was still on the original colors. The rubber paper grabbing rollers that touch the fusion roller disintegrated after less than 1200 prints, leaving pieces of rubber all over the fusion roller.
Excerpt: This printer started our strong, but as of yesterday I am having nothing but problems. My MacBook Pro cannot detect the wireless printer and I have tried and tried to reinstall the software but run into error messages and cannot complete the upload. I tried to connect via USB, but still there is no communication between the printer and my Mac. I have just about had it!
Excerpt: This printer is HORRIBLE! The print quality is fine, but it's the rest of it that's a problem. I bought it to print on labels and card stock, primarily, and for this purpose THIS PRINTER DOES'T WORK! You have to manually feed everything. The manual feed jams 2 out of 3 times at best--I just tried to print on card stock and the manual feed jammed 5 times in a row! It never grabs the paper straight, so all my signs and labels are crooked.
Prints great, but can over heat and melt the rollers.
DanH "Dan", Amazon
13 August 2014
Summary: As long as the printer functions its great. The problem for me is the rollers to the fuser got over heated and melted. When I called customer service they could not decide if it was under warranty or not. Said the fuser is not part of the warranty. If you buy this printer be warned that if it over heats for you as well you probably are not going to get it fixed under warranty.
Summary: I have spent over 2 hours on the phone with Brother technical support and still the problem has not been resolved. Pure cyan is really blue and pure magenta is more purple. Tried several work arounds - recalibrate, toner save mode off, new drivers, etc etc. Technical support was helpful but problem is still not solved. Still waiting on hardware support elevation to call me back.
Summary: I've installed many printers on many computers over the years. This is the worst experience I've had. The driver never did install. I spent considerable time chatting with Brother help desk people. They seem very competent and friendly. Unfortunately they can't help the fact that the printer drivers are incompatible with windows 8 or at least my version (completely updated).
Summary: This is a great printer while it is running. I have had two now that have had the exact same defect. The red roller at the rear of the machine starts to break apart and it keeps getting worse. It starts to wrinkle the paper and eventually it just jams the machine. Where the roller breaks apart the print fads away. This started to show up on the first machine after 10 months and after 5 months on the second machine.
Not enough toner supplied with unit + toner issues
Mr Andrew G Wood, Amazon
5 May 2014
Summary: Just started printing today after printer arrived a few days ago, I have just had a warning message that the toner is running out of ink but I have only printed about 120 pages so far. So do not expect to be able to do much printing with the supplied toner. Update - I ordered the original Brother cartridge full colour set after the initial supply ran out - black should provide 2,500 pages but mine ran out after a few days after printing about 300 pages - 1 side black, 1...
Guter Drucker für Text + Grafik, Farbverläufe + Foto-Druck mangelhaft!
Stefan Delecat, Amazon
4 November 2013
Summary: Kaufentscheidend waren für mich die kompakte Bauweise, geringe Größe und die Fähigkeit zum Duplexdruck. Bewertungen und Tests ließen mich hoffen, einen Drucker zu bekommen, der sowohl im Grafik- als auch im Foto- Druckbereich gute Ergebnisse erzielt. Die Verarbeitung ist gut, der Anschluß an das WLAN waren unkompliziert.