Summary: I've had the printer for a little over a little under a year now and I have to say this has been a real lemon. I've used brother printers for some time and always favored them when I've needed to buy a printer and so when I opened a small business in which 1 needed a color laser printer I opted for this one. Initially the printer worked as is should but after a very short period of time, I got a warning that I needed to replace the black in toner.
Summary: I have been using this printer as my backup color printer for over 16 months. The original color cartridges lasted the full 16 months because I only print about a dozen sheets a month in color. I just went to change my cartridges for the first time (cost me $200 for new Brother OEM cartridges) and the release button on the Yellow drum broke so I cannot replace the yellow cartridge.
Terribly frustrating "non-customer" service; defective; vert poor product quality
ArtF "Artf", Amazon
2 November 2011
Summary: Printer broke down within 7 months of purchase and with very light use (maybe one ream of paper in all 7 months). I called their 800 number warranty service and was told to take to a local authorized service center nearby after failed telephone troubleshooting procedures which were non-sensicial. After one week at the local repair center and several calls, I was told that parts were needed but not be repaired unless I provided a "reference number".
Summary: I've owned dozens of printers and it's hard for me to muster the irritation to write a bad review. The printing quality is fine on this printer but the fact that it does not install as a network printer on OS X 10.7 and I have to reset the toner alerts every 3 days make it unusable. I, too, want to throw it out the window. I probably will, but I will make sure the window is open.
Summary: I just got off the phone with Brother support. I must say they were very helpful, but this should not have been necessary. I tried doing a wireless install following the instructions on the install disk. The hints on the instructions do not match the display on the printer. I tried using the user manual, which was no help at all. The printer worked with the usb connection but I couldn't get either wireless or ethernet to work. I have a Macbook pro running Snow Leopard.
Summary: I thought I would combine the crisp quality and fast printing of my B&W laser printer with the - occasional - need to print color of my ink jet in one unit, and wireless to boot. Well, I'm going to have to think again. Let me get the get the praise out of the way first. The B&W print quality on plain paper is very good. That's it. The problems started with set-up.
Driver does not install in Windows Vista-Brother Customer service stinks
25 September 2010
Summary: After following all the instructions for installation both for wireless and wired mode (separately), at the last step where the Brother software indicated that everything was finished (including intermediate steps when a page was printed correctly), my computer came up with the message that the driver is not compatible with my system, Windows Vista, because it is kernel-mode driver. I downloaded the driver again from the web, same problem.
Summary: I have had this product for some time now and have tried to work with its many limitations until now, when I am so frustrated that I am writing a product review for the first time. I wanted a printer that I could use wirelessly - in theory this printer fitted that bill. In practice it is so unreliable that I have to "troubleshoot" virtually every time I want to print something.
Summary: Unfortunately, I don't have any rating for the machine yet, as it arrived today from Amazon with no toner cartridges at all. I have bought many printers over the years, including other Brother products, and they always come with a starter cartridge, usually does fewer pages than the replacement cartridges, but enough to get you started. This should have been made clear on Amazon's website...very, very misleading and disappointing!
Summary: I bought this in 2011 to use with Mac & Windows PCs on a wireless network. When it works, it is fine. However, even a small software upgrade to the Windows or Mac PCs makes it throw a wobbly and stop working. Even some other item on the network changing its IP address can bother the Brother printer. The Brother website could win a Nobel prize for uselessness. Look for something else by a different manufacturer.