Excerpt: I will have to return this printer without ever using it, because the software would not upload to my laptop. Neither the disk nor the website installation worked, always hanging up with a driver-installation error code. Product support was pleasant but not helpful, as they only (1) asked me to go through the same steps I had already performed and (2) sent me an email link to the Brother software website.
Excerpt: This printer is wonderful until you start to get the low toner message even after inserting a new cartridge. There is no solution and no support from Brother when you contact them. Don't buy this printer or anything from Brother. I never will again.
Excerpt: Everything arrived in a timely fashion, no missing parts and no signs of damage. However, in my experience it all goes downhill from here. I've installed hundreds of devices over the past several years at my job but this printer has given me the most headaches. First off, the disc that comes with it doesn't get it going. The only success I had was using HP's printer configuration program which got it working wirelessly for one job.
Excerpt: I used the cartridge that came with the printer with no problems. I bought the new Brother cartridge with extra capacity and started getting the "Toner Low' message after 400 pages and keep getting the message all the time. This is very agrevating and this being my first Brother printer I am very unhappy with it and would not recommend a Brother product.
Excerpt: The scanner portion is NOT user friendly or intuitive. I needed to scan a several page document and couldn't find how to add pages. I scanned them as separate documents then couldn't find how to save them. Finally I used a different scanner and got the documents out to a client at a co-worker's station. When I went to shutdown the program it came up with the screen to add pages or save the file. I am having a lot of trouble with anything other than using it as a printer.
Excerpt: Out of the box, the wireless did not work. To print from a phone you have to download an app and you aren't able to print directly from your phone. The files have to downloaded and then opened in their app. What a pain, and a waste of time. The cartridge it comes with (according to the service tech I spoke to) is only supposed to last a few hundred pages. And then they recommend you buy an upgraded ink cartridge that can print 1000's of pages. Great.
Excerpt: Did not include drivers for Mac OS 10.6, 10.7, 10.8. Instructions for downloading Mac drivers was not simple or straight forward and did not suggest using Firefox or Internet Explorer instead of Safari. Tech support was not 24/7. It was 9: 00 AM to 9: 00 PM.
Cons: Incomplete Documentation, Lousy Tech Support