Excerpt: I will have to return this printer without ever using it, because the software would not upload to my laptop. Neither the disk nor the website installation worked, always hanging up with a driver-installation error code. Product support was pleasant but not helpful, as they only (1) asked me to go through the same steps I had already performed and (2) sent me an email link to the Brother software website.
Excerpt: The scanner portion is NOT user friendly or intuitive. I needed to scan a several page document and couldn't find how to add pages. I scanned them as separate documents then couldn't find how to save them. Finally I used a different scanner and got the documents out to a client at a co-worker's station. When I went to shutdown the program it came up with the screen to add pages or save the file. I am having a lot of trouble with anything other than using it as a printer.
Excerpt: This product does not work with windows 8. Don't let anyone tell you otherwise. I am very familiar with windows 8, computers in general, and setting up printers. It appears that this product and possibly all brother products are not compatible with windows 8. I realize this is partially microsoft's fault, but brother advertises that they have fixed the issue but they only make it worse by having costumers download useless drivers.
Excerpt: Out of the box, the wireless did not work. To print from a phone you have to download an app and you aren't able to print directly from your phone. The files have to downloaded and then opened in their app. What a pain, and a waste of time. The cartridge it comes with (according to the service tech I spoke to) is only supposed to last a few hundred pages. And then they recommend you buy an upgraded ink cartridge that can print 1000's of pages. Great.
Excerpt: Did not include drivers for Mac OS 10.6, 10.7, 10.8. Instructions for downloading Mac drivers was not simple or straight forward and did not suggest using Firefox or Internet Explorer instead of Safari. Tech support was not 24/7. It was 9: 00 AM to 9: 00 PM.
Cons: Incomplete Documentation, Lousy Tech Support
Excerpt: My business has used brother products before and never had a problem. We purchased this printer and have gone through 4 of them. All had the same recurring problems. The paper tray is full with paper and it keeps telling us the tray is empty. Every time we change the toner it prints large black blotches all over the paper and then says replace the toner. with toner being $100 a cartridge its become a very pricey printer.