Summary: Beware of Deep Sleep mode. I print many times when I am not at my desk. If you don't look to at the top of the printer and make sure it is not in Deep Sleep mode before you print, if it is, then the print job gets held up, you will need to cancel it, go to the printer and power off and then power on and then rerun the job. I asked if Deep Sleep mode could be turned off completely and Brother said no. Not an efficient printer if you want convenience and mobility.
Excerpt: I was really excited about this printer, but unfortunately I could not get it to install properly. (I have installed other printers so I felt this would be just as simple.) The software disk started out well and everything seemed to be going smoothly and quickly, but then it got hung-up at a certian point during installation, and just stay in that holding pattern -- no error message or anything.
Excerpt: The wireless connection on this machine does not work consistently! Unless you want to spend 20 minutes every day or every other day to reconfigure this machine it will not connect! Lots of lost time spend on the phone redoing the configuration just to print something. I am a network engineer and do not need their help, just hoping they tell me a fix. Nope, latest driver is installed and they have nothing.
Excerpt: I will have to return this printer without ever using it, because the software would not upload to my laptop. Neither the disk nor the website installation worked, always hanging up with a driver-installation error code. Product support was pleasant but not helpful, as they only (1) asked me to go through the same steps I had already performed and (2) sent me an email link to the Brother software website.One may say this is a user-computer problem, but I have installed...
Excerpt: The scanner portion is NOT user friendly or intuitive. I needed to scan a several page document and couldn't find how to add pages. I scanned them as separate documents then couldn't find how to save them. Finally I used a different scanner and got the documents out to a client at a co-worker's station. When I went to shutdown the program it came up with the screen to add pages or save the file. I am having a lot of trouble with anything other than using it as a printer.
Excerpt: This product does not work with windows 8. Don't let anyone tell you otherwise. I am very familiar with windows 8, computers in general, and setting up printers. It appears that this product and possibly all brother products are not compatible with windows 8. I realize this is partially microsoft's fault, but brother advertises that they have fixed the issue but they only make it worse by having costumers download useless drivers.
Excerpt: Out of the box, the wireless did not work. To print from a phone you have to download an app and you aren't able to print directly from your phone. The files have to downloaded and then opened in their app. What a pain, and a waste of time. The cartridge it comes with (according to the service tech I spoke to) is only supposed to last a few hundred pages. And then they recommend you buy an upgraded ink cartridge that can print 1000's of pages. Great.