Reviews and Problems with Hawking Technology HWPS12UG
Showing 1-10 of 19
Clearly improved installation process + good product
N. Wright, Amazon
12 March 2009
Summary: Having had horrible tech support experiences with Hawking Technologies in the past, I was reluctant to order their wireless print server, but its one of the few wireless products that supports both USB and Parallel Ports. The earlier reviews had me fully prepared for a very long installation process with a series of frustrating calls to Hawking's incompetent outsourced tech support call center.
Summary: Poor install documentation. I installed under Windows XP, once auto-run fired up, CD would copy some files and just quit. Needed to turn off all firewalls etc,this was not documented. Description of install process and LEDs were miss-matched. They obviously used an out dated manual for an upgraded product. After retrieving the correct downloaded driver ( 3 different choices depending on what serial Ser. no.
Summary: I was looking for a wireless print server that offers a parallel port to work with some legacy printers (which most of them are connected by USB these days)and Hawking seems to be among one of the few that offer this feature. This wireless print server allows you to put more than one printer on your wireless network with the additional USB and ethernet ports. This product comes with a CD that walks you through all the setup.
Summary: Didn't work as described in instructions. After speaking to tech support for about 5 minutes was printing. Had to configure the port with the IP address of the printer. Now it works flawlessly. An adendum should be included in the instructions or on a website to describe how to configure the port for printing.
Summary: Yep, it's unlikely windows users will consider this product a winner, but for penguinistas saying "hasta la vista" to the stuff from Redmond , this wireless print server is the way to go. Out of the box things are not promising, Hawking decided not to supply mine with an antennae. Could have sent it back but solved the problem with an expensive but stonking big linksys 7dBi mast that seems to work fine.
Summary: I bought this device and there is nothing in the documentation or easily available on the web site that tells the customer that only certain printers are supported. After trying to make the device work for several hours, I sent an email to tech support who sent back an incompatible list of printers. Most of Multi-function All-in-one printers will not work at all. On top of that, just about all the top brands have printers that do not work.
Summary: This hardware seemed ideal for me since I have three printers: an HP LJ1100 using the parallel port, and two USB-connected dye sublimation printers used for photo printing. Also it can use the internet printing protocol, useful since I mostly run my computer on Debian Linux. I had no trouble setting the device up to work under both Windows 2kPro and Linux, using the ipp printing protocol (with CUPS on the Linux side).
Do not buy this product! Try this one instead: Apple's Airport Extreme
Tech Journalist, Amazon
31 December 2005
Summary: I gave the HWPS12UG hours and hours (actually days) of my time over the past year trying to make it work. I called their tech support several times. It seems they have just one guy working there because I always got him and he was always condescending though he couldn't figure out how to make the thing work. They exchanged the old one, sent me a new one and still couldn't make it work. My father figured out how to install it by playing with IP addresses etc.
Summary: The documentation,setup and networking was simple and "straight forward" and worked ok incuding the WEP configuration but the firmware had to be upgraded to 1.35 in order for the device to recognize the USB laser printer attached(samsung ml-1702). The Device reboots slowly and none at all when the printers are attached. I find that if I make any changes to the device before rebooting it, I need to remove all printers then reboot and after it comes back on attach them.
Summary: This print server supports WPA security protocol (the description on amazon.com is outdated). The installation CD that comes with the print server already contains the latest drivers, so it is not necessary to download or update anything. Also the documentation is up to date, only the box still mentions only WEP. I bought this print server because it has both parallel and USB ports, and 802.11g wireless network with WPA security.