Reviews and Problems with Cyber Power CP1350PFCLCD
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Value for money 8
8 January 2014
Summary: Good UPS with pure sinewave output for modern Active PFC power supplies. Shame is the unit I received came out box and showed a faulty LCD display. Was easy to RMA unit back to CyberPower Systems for a replacement.
Summary: I actually bought this UPS to use with my DVR. We've had a couple of power outages this season and my DVR loses the record programing. I wanted something low noise in case the recording continues during the power outage. This Cyber Power UPS works great. There are enough outputs that I can have my TV and stereo equipment surge protected and the DVR backed up. I put an oscilloscope on the output to see how good the transition is and how clean the sine wave is.
Pros: Appearance, Design, LCD Display, but mostly, customer support.
Cons: The unit unexpectedly died on me, would not turn on, no beep, no nothing! This happened three days after I received the CP1350. OK, so I got a bad unit - things happen, right? Since I used the unit on a NAS system, I dreaded the three weeks (or potentially more) it would take to return and receive a replacement from NEWEGG. (Not to mention incurring $37 in shipping costs. -- However, read my other thoughts below...
Pros: Purchased about 2-3 weeks ago. Generates pure sine wave to be compatible with my equipment unlike other UPS that cause the system to abruptly shutdown.
Cons: Came with loose plastic fragments inside that probably broke off due to poor shipping or mishandling. Received the retail box from Newegg, but not a box in a box - guess this is to be expected from the free shipping. Took 30 minutes or so to get the 10 little fragments shook out - what a pain. These pieces look like they were holding the battery in place, but does affect the performance of the UPS with them missing. Too expensive to ship back because of broken tabs, b...
Summary: I went with Cyber Power over APC because I wanted to try something new. This unit had good reviews compared to a more expensive APC model. Because I have a gaming computer with a large power supply, I wanted the Pure Sinewave. So, far I am very happy with the unit. Also, I usually buy from Amazon, but I found the price and the shipping for Walmart to be comparable. Very fast shipping.
Pros: Flawless operation over the last year and a half. No smells, no noise, no problems whatsoever. Great LCD readout. I like seeing how much power I'm pulling on the fly. Also, the Windows gadget is a plus.
Summary: It would be nicer if they paid return postage for failed units.
Pros: In addition to the LCD screen and all of its data, there is a handy windows 7 gadget to quickly glance at wattage, input and output voltages, load, battery charge, power consumption and even a place to enter your electricity rate for cost per week/month/year.
Cons: My unit had a high pitched whine and then died with an F03 error (battery wouldn't hold a charge). However, CyberPower did a good job honoring the warranty. The RMA process relatively painless. A couple of emails to get an RMA number and a new unit arrived about a week after I sent the broken unit.
Summary: For the corporate environment, I would recommend the APT version ooh this. On the other hand if your buying this for your home or home office, you can't beat the value vs features. I work in the IT department of a large company. We use the APT version of this device which is arguably much more durable physically. For my home, I don't deal with end users kicking and knocking the UPS around. It's for that reason I went with the Cyber Power model.