Summary: I purchased a set of these speakers after carefull consideration for my girlfriend. The controller for the volume both remote and hard wired lasted all of one day before failing. I promptly contacted Altec Lansing and they promised to send me replacement parts. After waiting for over two weeks I called them, only to find out they had not bothered to ship the part out. The agent told me he would try to ship it out overnight, which didn't happen.