"Do not, under any circumstances, buy this product."
6 March 2013
Pros: Nothing. I purchased Pinnacle 16, because I was using a Dazzle Video converter. The software did not download properly. Customer services could not provide any assistance and continuously prompted me to pay $19 for their premium tech support.
Cons: Everything about their customer service. While troubleshooting my issue, I was sent emails with links that did not work. Their online chat service does not work. It is impossible to get any assistance without paying for "premium service." They suck!!