Reviews and Problems with Nuance PaperPort Professional 14
Showing 1-8 of 8
James S., Newegg
21 November 2014
Summary: I installed this on a newly built machine with attention paid to a clean install of Win 7 Ultimate w/ no unneeded extras. For sure I thought all the complaints about this product were unjustified....and I have been a user of PaperPort since around V6 I think- it has been a primary program for me.
Pros: Worked well when first installed.
Cons: Performance declined until it was unusable. See other thoughts. I rated it at two stars instead of one because I get almost 3 months of useful performance out of it.
Cons: Customer Support is TERRIBLE. I wanted to reinstall my legitimately owned copy of PaperPort too many times according to the company. I usually do a clean install when I upgrade my hardware including mobos and hard drives/SSDDs. They denied my online verification.
Summary: Nuance's tech support via email is pokey and quite incremental. In my case they had me uninstalling other Nuance software (twice) to try the reinstall.
Pros: Can't tell - it wouldn't install.
Cons: I've returned both PaperPort 14 Professional and PDF Converter 7 for a refund. What the good folks at Nuance are missing is that their product is NOT ready for prime-time and I don't see where I should be spending a couple of three hours trying to install their product else I would have charged N...