Summary: No wonder so many people have game this game and its expansions One star. There is a major bug apparently that causes "some" users to get stuck on an infinate loading loop when trying to load a neighborhood/world in the game. Nothing i did fixed it. uninstalled, reinstalled, redowndownloaded, cleared cache, even reinstalled WIndows, Nothing. turns out it may be a bug specifically for the origin version of the game.
Summary: I have a brand new iMac with plenty of RAM and the full system requirements and this downloaded software freezes my game. Very disappointed... Spend the shipping cost and get the disc version!
Summary: I've tried everything from Googling it, to contacting EA support, and Amazon support. The best I can get is there is "a known issue" for Mac downloads of Sims, and they're "working on it". It's not Amazon's fault, as the same thing happened when we downloaded another Sims from a different site. It downloads and installs fine, but when you run the game, it doesn't recognize the expansion pack. Mac users beware.