Summary: Excellent product but extremely poor service delivery. This was a NEW product that I had purchased through Amazon but it came with serial number that was already in use. Imagine that! After the loading process failed (because of the used product number) I went through several difficult rounds of telephone calls, emails, on-line chats etc. with ea before I finally got a new serial number from their (ea's) website.
Summary: This is the best sports game I have ever played, period. Graphics - superb on the PC. Optimization of code - superb. Runs fantastic on my spruced up very old system and graphics card (extra ROM). AI - both your teammates and opposing team's players know what they are doing, and they do it well. They move to cover the runner without the ball on the defense, they run to cover gaps in defense... On the offense, they make brilliant runs for you to pass the ball to.
Summary: Before FIFA 2012 I thought that 2011 was great ... but after I tried fifa 2012 I can proudly say that this is the best football game that I ever played in my life. You will forget about FIFA 2011 after playing this game. It is so real and good that I forgot that I'm playing a game. 5 stars for game and 5 stars for shipping really fast and in great condition.