Summary: Shortly after I purchased this product, I damaged the power supply cord. This cable is unique to this Notebook Cooler and not available anywhere but the manufacturer. When I contacted StarTech for a replacement cord, they told me I would have to purchase a completely new product.
Summary: While this cooler does work, it does not adhere to the bottom of the laptop so it moves around constantly. I am going to trade it in for one that clamps onto the laptop. It is very irritating! But, it does do a wonderful job of cooling the laptop and it is very quiet.