Summary: 3 times replaced the upper thermostat over 3 years, first time due to self cleaning, last 2 times only because we were cooking normal meals. Never used the self cleaning again. Pray every time we use the oven. Now the 4th overall repair on a thermostat, but this time its the lower oven. You would think someone should get them to issue a recall of this product. It is truly an engineering design flaw. DO NOT BUY THIS PRODUCT.
Summary: I've had the LG double wall ovens for about 3 years now. Fortunately nothing has catastrophically broken on either oven, but I have several major complaints: 1) After running the self-cleaning cycle (carefully following the instructions), both ovens have warped/widened so the shelves no longer fit on the shelf racks.
Summary: Great features and excellent looks. When we remodeled our kitchen three years ago we outfitted all appliances with LG units and all top of the line models. We also purchased new front loader washer and dryer units. In all cases for LG post warranty it is very difficult to obtain service. Local company does provide good service. This oven developed some of the common problems when using the self cleaning feature that renders the oven unusable.
Summary: Great looking product, love the features and works great until you have to use the self cleaning feature, either low or high. We have had it fixed 3 times so far. Thankfully we have an extended warranty through Sears. They explained it is not a lemon, but a design flaw. Temperature setting is too sensitive. We will never purchase another LG product.
Summary: Have had this double oven for 4 years & have had to have the upper oven repaired 4 times for the same reason. It won't heat up. If I set temp up past 350 degrees for several usages then it affects it & it stops working. Luckily it only affects the upper oven.
Summary: This oven by and large works well. Unfortunately ours is now broken for the third time, each time following a self clean cycle, and displays an F9 error. LG doesn't acknowledge a problem with the design. Internet search shows this is not an unusual failure either. LG Customer Support advice was to only use "LOW" setting for cleaning which we've done since the first failure.
Summary: Good product; looks great, good features.....but the menu system is not user friendly. There is no "off" button, instead there is a "clear/stop" button but when you press it, there's no visual feedback that the oven has stopped and the sounds made by the oven (fan) don't change at all so you don't feel like you turned it off.
Summary: I loved the oven when we first got it, about 6 months in the top oven thermostat blew out and this is no easy task to repair as the entire oven needs to be removed and it weighs a ton and LG sends one guy to do the job. Then of course you have to wait to get the part. Ok so now you think these things happen, well do they really need to happen now 4 times in a year and a half and now LG won't even call back as they told my husband they would do the next day and it has now...