Summary: Well, apparently we should have read the reviews before we turned on the "self destruct" option today for the first time. Our unit is a little over a year old and we wanted to clean it up before thanksgiving so we decided to try out this feature. We did not foresee the explosion that would take place shortly after. Holy crap, glass and glass shard dust blew ALL OVER OUR KITCHEN and completely out of the unit.
Summary: Purchased this oven 11 months ago during a major remodel and used the self cleaning feature for the first time today. Big mistake, we heard the glass explode from outside. The entire oven was too hot to touch and the new cabinet its installed in was beginning to scorch. The only way we could turn it off was at the breaker, fortunately its in the adjacent room. KEEP YOUR FAMILY SAFE DON'T BUY THIS OVEN.
Summary: YOU MUST CALL THE US CONSUMER PRODUCT SAFETY COMMISSION AT 800-638-2772 (TTY 301-595-7054) THEY INVESTIGATE PRODUCT COMPLAINTS. I CALLED TODAY AND THEY HAVE ONLY RECEIVED TWO REPORTS - ONE IS MINE!!! YOU HAVE TO CALL FOR THEM TO TAKE ACTION.....IF YOU DO NOT CALL THEM THEY CAN'T DO ANYTHING....PLEASE CALL THEM.
Summary: I purchased my beautiful double ovens 6 years ago and have spent hundreds of dollars on repairs. DO NOT buy this product. Go online and see the number of people whose ovens stop working after using the self-clean feature. There are class action lawsuits because of the poor performance of the Kitchen Aid ovens. Very expensive and very poor quality and zero customer service.
Summary: I have a house full of Whirlpool and Kitchen Aid products and this oven is the end of my brand loyalty. It rattles when the microwave is in use, it has a low humming noise whenever you open the microwave and the controls are just ridiculous. Sometimes if you hit the off button for the microwave nothing happens, it just keeps on cooking. But if you open the door it does shut off.
So far so good, feedback for those with self cleaning issues
J. Levi, Amazon
24 March 2013
Summary: Recently upgraded to the KitchenAid double ovens and actually bought the newer model of this oven (the KEBS209..) KitchenAid KEBS209BSS but I had a long discussion with our guy at the appliance store about all of the negative feedback regarding KitchenAid double ovens. Quick note, when buying appliances I always go to a specialty store where its the only thing they do versus places like Sears or Home Depot, the salespeople know their stuff, the prices aren't much higher...
Summary: We've had this oven for less than a year, and this afternoon I put it on the self-cleaning cycle for the first time. An hour into the cycle, the interior glass door exploded with such force that shattered glass blew out through the edges of the locked door. My kitchen is covered with glass. It is lucky that no one in the family was hurt.
Summary: We purchased a KitchenAid double oven three years ago. On Christmas Day, 2012, with an entire rack of bacon in the oven at 350 degrees, the interior glass shattered and filled the oven with shards and chunks of glass. It took us three hours to clean up the mess. (Fortunately, it was just bacon that was ruined and not the prime rib that we were going to cook for Christmas dinner) Two replacements have been ordered and each arrived broken.
Glass explodes during self-cleaning and KitchenAid has known for years.
17 November 2012
Summary: We bought this expensive oven exactly one year ago and used the self-cleaning feature for the first time today. The interior glass exploded. I cannot believe they continue to get away with selling this defective, potentially dangerous, product considering the number of people I have now seen report this problem over the last two years. It's blatant negligence and they need to be held accountable.
KitchenAid Architect Series Double Elec. Wall Oven
7 November 2012
Summary: Every time you use the self clean mode of the ovens, you need to have a repair call afterwards running in excess of $125.00. The cleaning process causes the fuse to fail. Needs a knowledgeable KA repairman or two, to pull out ovens and replace fuse. Everything you read says to use EZ-Off and clean the oven the old fashioned way. Bummer, pay for technology and it stinks. Kitchen Aid says tough! We put in a new kitchen in '06 and used all KA Architect Series appliances.