Summary: Great unit overall, microwave a little under powered compared to my old unit but it has nice features. On the downside, the tech support from Electrolux was poor. Our unit arrived with an issue with the microwave, the microwave failed to heat about half the time we tried. All the tech support, 4 different techs as well as the authorized repairman, could not find the problem and blamed "user error" and told us the unit was working within established parameters.
Summary: I need to say I didn't buy this thru Amazon. We initially bought this in Jan. of 2012. The main attraction was the fact the oven racks are on ball-bearings and slide out with the tug of one finger. Like all modern appliances, you have to be computer savvy to get the most out of this appliance. There are dozens of possible touch screen settings for operating the microwave as well as the oven. It replaced a 23 y.o. Thermador, which was definitely outdated.