Excerpt: The included software would not install correctly on my HP Laptop nor would the Laptop consistently recognize the drive when it was connected despite numerous attempts. Other reviews suggest it may work well with Apple computers but it does not appear compatible with Windows 7.
Cons: Difficult To Install, Difficult To Use, Unreliable Performance
Summary: I bought as a warehouse deal about a year ago. I never could get it to work reliably, set it aside and forgot about it. I should have returned it but got busy and before I realized, the return/warranty period had passed. So it went onto the "dead hardware" pile.
Summary: DO NOT BUY ASUS products if the rebate is important to you. You will never the rebate. Check the Internet. They deny all the rebates after they make you jump through a long list of rules. I sent them everything they requested and they deny receiving the barcode and serial number.
Summary: Asus DOESN'T KNOW HOW TO PROCESS REBATES!!! I purchased this item because there was a $20 rebate. I made copies of everything I sent in. I just got off the phone with an Asus Rebate Center representative who said I clearly did everything right, and the rebate is still DENIED!!!
Summary: Asus has the worst customer services I have ever had the displeasure of contacting. My product broke and they are making ZERO effort to replace it. If you want to be lied to and sent in circles, spending hours on the phone with people unable or unwilling to help this is the brand for you.
Summary: I bought this one new through Amazon, and it worked only for about 5-6 times using Power2Go. After that it stopped working and displayed "unknown error". I went through the RMA process, and got a new one after 1 month.
Rebate process broken, firmware update defective, customer support C- avoid the trouble
15 February 2014
Summary: Asus failed to properly scan the submitted printed Amazon invoice - they scanned garbage and refused my rebate. Asus emailed with instructions to USPS the forms to their San Diego rebates office - so I send 3 copies of all requested information. As expected ASUS never responded.
Summary: Purchased at end of April - but didn't use this until the end of June - so it has been sent back for a refurb replacement. THE NET: This burner made the BD media very hot - I suspect this was tied into the early failure (less than 30 BDs cut) - SO IF you get any BD burner that makes your media...
Summary: Only have one star since I haven't been able to use it yet. Been having an issue with this ever since buying it. Issue: PC does not recognize it. Things I Did: - contacted ASUS who claimed the drive does not support Windows 7.
Summary: Thinking that an external drive would be more convenient, Asus name assured quality, and Cyberlink software (which I use successfully on another computer)was a bonus; I was confident about this purchase. WRONG!! I could not believe how slow writing was on all 3 computers I tried it on.
Pros: none that I can see
Cons: Extremely slow compared to internal LG product. Software flaky