Reviews and Problems with Logitech Alert 750e Outdoor Master System
Showing 1-10 of 22
Died too soon
Blair Macintyre, Amazon
1 July 2014
Summary: I bought a 700n and two 750e cameras (plus their software) for our house. The first 750e died after a few weeks, and Logitech replaced it. The remaining two cameras (a 700n and a 750e) died after a little over a year; the warrantee is only 1 year, so logitech will not replace it. I let the replacement sit in the box since last summer, I finally put it up (to replace the dead one), we'll see how long it works. Beyond not working, these cameras are super flakey.
Summary: This is a delayed review, I purchased this item last year in May, 2013 I purchased this set (master system + 2 additional cameras) to protect my home because it looks like something easy to use and set up (which is true to some degree). However for me, because I don't have a ladder, I had to call in professionals for wiring and placement. I thought having to wire the cameras was the hardest part, boy was I wrong...
Summary: We live in a townhouse right adjacent to the street. There have been some incidents, nothing major, but cars broken into and planters stolen from the front two of the townhouses. I got this security camera to see what was going on and maybe get an idea of who was doing these things. I bought this camera because of its 24 hour capabilities and HD features. It wasn't as great as I thought it would be.
Summary: This product had severe issues connecting and it ultimately failed. I was able to connect to the camera and read the video stream, but their software never recognized the product. I spent two weeks with their support and never got past: Uninstall the software and reinstall it. For a high-end product, their support staff isn't trained to handle advanced technical issues and I wouldn't trust my home's security with this company.
Summary: I have 8 cameras in 2 systems in 2 different states. The quality of the images is fantastic, the PC interface is very good, and it is very easy to set up. Unfortunately, these systems have serious, chronic reliability problems. They routinely go off line and your PC needs to be rebooted and/or the cameras powered on and off, so if you do not have anyone at the location to do it, you are SOL. Logitech support sucks. As I write this, their support web site is down.
Summary: Do not buy this product. I purchased this system 18 months ago. Here are my takeaways: 1. The camera does not communicate with the network 95% of the time. Even though it may record to its internal SD card, it does not send video feed to the computer. I hoped that one of the MANY Logitech updates would fix this. Yeah, no. 2. There isn't an "always on" feature. In other words, you are hostage to the motion sensing capability of the camera.
Summary: I've had this for about 5 weeks and it worked fine until then... the camera is no longer detected and it doesn't work no matter what I try. DO NOT PURCHASE. Amazon won't let me return it since its been more Han 30 days ether!
Summary: I've had my system plus one add-on camera for 6 months now. Overall its a disappointing experience. The cameras need to be regularly manually reset. Meaning you have to go power them down wherever they are setup because they will no longer connect to your computer. I also need to reformat one of my camera's memory card almost every few weeks because I will check and the camera has stopped recording. pretty much a pain to use and very unreliable.
Summary: I had the old system Wi-Life and was very happy had no problems. Decided to upgrade to the new Logitech Alert. Worst decision ever. I have had the cameras for about 5 months now. They worked fine for about two months and ever since I have had nothing but problems. Cameras are no longer detected. SD cards don't stay formatted. Outdoor weatherproof camera got water in it and is now foggy (can't see anything) When the cameras are detected the image is black.
Summary: We have always been Logitech users and strong supporters so choosing their outdoor security camera seemed to be a no-brainer. Unfortunately this was not the case. We don't know whether it is just this product group or a corporate change in direction but- This product is poorly thought out, the support is all but non-existent and overall experience is regrettable. Others have mentioned the sad state of the bracket. I did not imagine it could be so bad. It is worse.