Reviews and Problems with Western Digital My Book Live Series (WDBACG0010HCH / WDBACG0020HCH / WDBACG0030HCH)
Showing 1-10 of 57
22 February 2014
Summary: I HAVE PURCHASED TWO OF THESE MACHINES IN THE LAST TWO YEARS AND THEY BOTH FAIL. ONE DAY THEY WORK, THE NEXT I CAN'T GET INTO IT TO ACCESS MY FILES. THEY NEED TO FIX THIS PROBLEM. THEY ARE ALSO DIFFICULT TO GET A HOLD OF. THEY SAY 7 DAYS A WEEK ON THEIR SITE BUT WHEN YOU CALL THEIR 800 NUMBER THEY ARE CLOSED ON SATURDAY AND SUNDAY.
Inherent problems that Western Digital will not fix
2 February 2014
Summary: Pros: Works--Mostly. Striping and Mirroring RAID options work. Plays well with Mac and PC at the same time. Very easy to set up. Sleep mode does not work on many (see below). Consider yourself lucky if yours does. Cost- Cheaper than other NAS Cloud storage. Cons: Lack of Speed- This is NOT a matter of sleep mode. In fact, in the year and a half that I have owned this drive, it has yet to go to sleep (see next Con).
Summary: I think people buy it, because the previous hard drive is nearly full. But it really takes ages of transfering the files to this product. Before I found WD SmartWare, I almost decide to return it. My advice: Buy the white "MY CLOUD" with USB port!.
Pros: Big, for sure with 3T
Cons: No USB port!!! Slow upload speed, 5mb/s with cable. Slower upload speed with wireless. WB cloud software can not upload multiple folders.
Summary: Loading files on this drive is painfully slow. Once files are loaded access is fine. It will stream 3 separate 1080p movie simultaneously w/o a problem. Remote access (you have to go through WDs site to access drive.(slow)) via PC is fine for small files but it will not allow you to download a movie from a remote location. WD will always blame this on your system.
Summary: I bought a WD Mybook Live Duo 3TB x 2 a few months ago and have it running in a RAID 1 array. It works marginally well when it is working. Throughput rate is about 30-40 MB/sec for large files and much slower for lots of small files. This probably isn't that bad though considering they are lower performance "green" drives. I have had a few times where I could not access the files which scares me, but have managed to restore functionality by power cycling.
Summary: Let's be frank, you're not going to get a good local cloud on today's technology. Personal ISP service isn't there, wd2go.com isn't there.. WD itself, I don't think, really knows how to best implement this. Even the protocols its trying to work with are not fully developed (webDAV has several versions, none official, all not well fleshed out). This is half the drive WD really wants it to be. Kudos for trying though.
Pros: The MyBookLive is small, quiet, and can be easy to set up, IF you follow the directions. The problem is there are more than one set of directions. There are the directions in the quick start guide, the directions on the software installer and the directions in the user guide. All of them take you on a different path, it was so confusing which one to follow, I had to reset the device. There are some gotchas with admin user setup. I'm not sure if there is a way to recov...
Cons: Sloooooooooooooow. Very slow. Even on LAN. Just to play a video, I usually copy it locally to the machine I want to watch it on first before I play it. I've never gotten much milage out of this as a streaming server. This is not a cloud. WD's lying to you. Remotely, over the web, it's PAINFULLY slow. and No, it's not my network. I mounted this thing on my ftp server which is on the same LAN. Transfering files over ftp to the drive was faster than trying to do ANYTHING...
Underpowered CPU (56 mbit/sec), poorly designed "Green" drive
Luke D., Newegg
18 December 2012
Summary: Runs on a PowerPC 44x platform. I don't know the current state of mainline Linux support for the device.
Pros: This came pretty much ready-to-use with ordinary standards-compliant software. It runs an embedded fork of Debian and seems to respect my privacy, so I didn't see a need to modify it.
Cons: Embedded CPU can only handle receiving rsync around 56 mbit/sec. Kinda makes the gigabit connection pointless if you're actually talking about mere storage. Runs with the drive around 56-58 C, which is a bit hot but within reason. The actual OS is contained on the 3 TB hard drive itself, using up 4 GB (2 GB in a useless RAID-1 array on the same disk). The disk itself is a WD "Green" which are known to die early due to unreasonably aggressive spindown - advanced users ...
Summary: Do your Time Machine "back up" first. That way if there is any problem your can do a factory reset without having to relocate all of the iTunes, Movies and Pictures that you previously loaded! I'm just hoping resetting the factory default fixes this or it's being sent back!
Pros: It did work as a server and I was able to access it all around home. Could see it on iPhone, computer and PS3.
Cons: Poor back up: Can't use any of the software that came with it. If you own a mac you are directed to use Time Machine. Forget about WD Smart whatever with all it's great features. I for one have had a terrible time trying to back up my Mac. Part way thru time machine, power went out. When I restarted it later. WD Virtual HD would start back up, get to 2.4 mb's and hang. The within 5 minutes computer would freeze and give me a message to restart. I retried this over and...
Summary: This drive does come with a lot of usable space (don't forget the 1024 rule when purchasing hard drives.) GOOD: --Quiet - I have it sitting in the entertainment unit in my bedroom, and never even noticed that it was there. --Small, and compact, especially when you consider how much storage it has --Initial setup was fairly easy to use. I would like to see more of a Wizard type of set up for those that are not too tech savvy.