Reviews and Problems with Western Digital My Book Live Series (WDBACG0010HCH / WDBACG0020HCH / WDBACG0030HCH)
Showing 1-10 of 66
3 have failed w/in 3 yrs
7 April 2014
Summary: I have owned 3 WD My Books since 2000. Each has failed before reaching 3 yr mark. I am tired of spending $90 to replace this poor device and am looking for a cloudless alternative. Any suggestions welcome!
Excerpt: Drive was available for a few days and then became inaccessible. Nothing could be done to resurrect it. I tried my Linux desktop and laptop as well as my Windows7 laptop and not one of them could access the hard drive after a short time. Completely and totally D-E-A-D!!!
Summary: A prior WB NAS device has built-in utilities to move data to and from a USB hard drive plugged into the NAS device. This item worked, but didn't have that capability, even though the product literature implied that it did. I need that feature, so had to return the device.
Summary: I'm not often compelled to write negative reviews, but this drive is UNBEARABLY slow. I have other Mybook drives that don't have nearly the hang ups this drive does. deleting or moving large amounts of data is a nightmare on this drive. It is a absolute s*** show i've had this drive for over a year and I can't wait to be done with it.
Summary: A STRONG do not buy. You have been warned. This is the single worst computer hardware purchase I have ever made in my life. I GREATLY regret it. Frequent disconnections - I have to restart the device daily. Aside from the flaky connection, the biggest problem is that I lost 50 GBs of data. I created a new volume, connected to it, ran for about a week, moved a bunch of data over, then it all disappeared in one swoop.
Summary: A bitter taste with this product Slow network transfer I have a network card 10/100 (fast ethernet) and only transfers 2.2Mbs / s Hard one hour to transfer 10 gigabytes miserable I prefer a thousand times my external hard drives with USB (they transferred me 75Mbs / s) The manuals are somewhat difficult to understand
Summary: Without question, the worst tech purchase I've ever made. You need 3 different software programs to run it. You need 3 or 4 passwords to access your files online. It has never once worked without a phone call to tech support that's outside of the country. I was told that the best way to back up my files onto it was to do it by hand every once in a while, making it nothing but a very overpriced external drive. Total waste of money.
Summary: Worked for about a week (even then it was slow) on my 27" iMac as a Timemachine, then got super slow and then wouldn't backup at all. The light on the front is now always either yellow or flashing green which makes it so i can't do anything to it. I cant access the drives 'dashboard', cant access the drive in Disc Utility, nothing! It shows up as a shared item on the network but i cant do anything.
Summary: Sure this products looks good on paper, price is cheap and has lot of cool features. But it is pure junk. I bought one 9 months ago and it has failed for a 3rd time and will have to be shipped back for replacement again. Let me tell you of some of the bad issues with unit. The worst thing is that all of the software to opperate then init resides on the hard drive. It dose not have bootable firm ware.
Arrived defective. Took over an hour and four calls to support for the to figure that out.
M. W., Amazon
19 January 2013
Summary: The My Book Live Dou 6TB system arrived defective. It took four separate calls to WD's support line totaling almost an hour to get them to figure out that one of the drives was defective. When I requested a return authorization, the return label they e-mailed was NOT PRE-PAID! After another length wait on hold I was told that that is their policy. You have to pay to return defective WD equipment!