Reviews and Problems with Western Digital My Book Live Series (WDBACG0010HCH / WDBACG0020HCH / WDBACG0030HCH)
Showing 1-10 of 500
Zero for Two. They just don't work
11 November 2014
Summary: I bought one of these and it worked for a week. It died and I lost all of the data. The store said sorry, no warranty. Bought another "Better" one and it does not work either. Called the tech support # in the users manual and its a FAX.
Summary: I really loved this Network Attached Storage (NAS) device for the first six months. It worked beautifully during that time. I had the 6 TB unit and it backed up all my files, I could access DLNA Media throughout the house. It was the perfect solution; until it wasn't. Sporadically, Windows 7 and later Windows 8.1 could not find the device. Some days it would find it and could access it, other days it could not.
Summary: I have owned 3 WD My Books since 2000. Each has failed before reaching 3 yr mark. I am tired of spending $90 to replace this poor device and am looking for a cloudless alternative. Any suggestions welcome!
Excerpt: I was tired of using small external drives to back up each individual computer. I needed a way to back them all up that are on the router. This was the easiest way to back everything up. It was so simple. I plugged it in, hooked up the wires, when to a website address, and it did everything else for me. Now, everything is backed up, and if we have any issues, I can restore the data. Lot cheaper than the Geek Squad!
Pros: easy to set up., no loading cd into computer, set up in less than 30 minutes
Excerpt: Drive was available for a few days and then became inaccessible. Nothing could be done to resurrect it. I tried my Linux desktop and laptop as well as my Windows7 laptop and not one of them could access the hard drive after a short time. Completely and totally D-E-A-D!!!
Summary: A prior WB NAS device has built-in utilities to move data to and from a USB hard drive plugged into the NAS device. This item worked, but didn't have that capability, even though the product literature implied that it did. I need that feature, so had to return the device.
Summary: I HAVE PURCHASED TWO OF THESE MACHINES IN THE LAST TWO YEARS AND THEY BOTH FAIL. ONE DAY THEY WORK, THE NEXT I CAN'T GET INTO IT TO ACCESS MY FILES. THEY NEED TO FIX THIS PROBLEM. THEY ARE ALSO DIFFICULT TO GET A HOLD OF. THEY SAY 7 DAYS A WEEK ON THEIR SITE BUT WHEN YOU CALL THEIR 800 NUMBER THEY ARE CLOSED ON SATURDAY AND SUNDAY.
Summary: I'm not often compelled to write negative reviews, but this drive is UNBEARABLY slow. I have other Mybook drives that don't have nearly the hang ups this drive does. deleting or moving large amounts of data is a nightmare on this drive. It is a absolute s*** show i've had this drive for over a year and I can't wait to be done with it.