Reviews and Problems with Western Digital WD Sentinel DX4000 (WDBLGT0040KBK/WDBLGT0060KBK/WDBLGT0080KBK/WDBLGT0120KBK/WDBLGT0160KBK )
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The unit was used and did not even have the right drives in it....
14 May 2014
Summary: The outside still looked new; however, I opened it up to find drives with labels peeled off. It took a couple of restarts to start and after completing the setup process to get to a screen to check the harddrive capacity it had 1.18 TBs....UGGGGH! It was supposed to have 4 TB. Waisted my time, money, and effort....
Summary: Tech support from WD is terrible. You can tell there's a culture of trying to find something to blame the problem on the end-user. Never received replacement for some failed disks, other times had long wait for RMA... up to 8 weeks for a replacement disk! Support defaults to wipe/reload of Windows process if any of their Dashboard software breaks.
Pros: High capacity for low price. We've purchased about 12 of these for ShadowProtect backup file storage. (bit-buckets)
Cons: SLOW. Is utilizing software RAID, and when a disk fails it takes about 5 days to rebuild. During the rebuild, the box cannot handle any new files saves, so is completely unusable. Firmware updates are flaky and can cause Monitor / Health tab in Dashboard to no longer work.
Summary: Hopefully the return process/possible replacement goes much faster than the support who is trying to fix the problem. Been working on this for 21/2 weeks with no end in sight to the problems.
Pros: Excellent storage capability.
Cons: Have not succeeded in getting remote web access to work. Reset button to recover server doesn't work. Poor directions in setup. Level 2 Tech support works hard at solving the issue but lengthy time-consuming process. Will need to return product.
Defective new unit - replaced with a old defective unit.
Scott G., Newegg
19 January 2014
Summary: Nice unit if you happen to get one that works. If you don't be prepared for spending a lot of time getting WD to make it right. I have over 10 hours into dealing with the junk they sent - twice! Please note that the support people that I have finally gotten to have been very pleasant - but it seems the company behind them has a lot of issues to fix. Apologies only go so far.
Pros: Nice unit if you get one that works. I bought 2 of them at that same time. One is running fine the other has been nothing but headaches from the day it came.
Cons: Got a unit with a failed drive out of the box and dealing with Western Digital has been nothing but totally frustrating. Been on hold for hours just to get a person to replace the junk they are sending. Unit had a failed drive out of the box. Tried WD's on-line RMA process and it said the drive was out of warranty (new drive). Finally after a week they got that fix and I got a replacement (wrong size). Then the unit crashed completely just before I got the replacement...
Summary: One of the four drives failed the first week. WD lists the replacement but says it is out of stock and google says it is discontinued. Found a substitute and got it up but realized that the 1.5 software on the drive is old and 1.7 is available, however the unit will not take the new software either over the network as it is supposed to or by downloading the file and updating manually. So the server is stuck with 1.5 software with no updates.