Reviews and Problems with Western Digital WD Sentinel DX4000 (WDBLGT0040KBK/WDBLGT0060KBK/WDBLGT0080KBK/WDBLGT0120KBK/WDBLGT0160KBK )
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Masters C., Newegg
25 June 2015
Pros: relatively fast
Cons: I have two of these units. Drives failed in both and both failed to rebuild. All data was lost. These units are pointless. Who cares if WD sends you a brand new replacement on a product you cannot trust at all
Summary: Tech support from WD is terrible. You can tell there's a culture of trying to find something to blame the problem on the end-user. Never received replacement for some failed disks, other times had long wait for RMA... up to 8 weeks for a replacement disk!
Pros: High capacity for low price. We've purchased about 12 of these for ShadowProtect backup file storage. (bit-buckets)
Cons: SLOW. Is utilizing software RAID, and when a disk fails it takes about 5 days to rebuild. During the rebuild, the box cannot handle any new files saves, so is completely unusable. Firmware updates are flaky and can cause Monitor / Health tab in Dashboard to no longer work.
Summary: Hopefully the return process/possible replacement goes much faster than the support who is trying to fix the problem. Been working on this for 21/2 weeks with no end in sight to the problems.
Pros: Excellent storage capability.
Cons: Have not succeeded in getting remote web access to work. Reset button to recover server doesn't work. Poor directions in setup. Level 2 Tech support works hard at solving the issue but lengthy time-consuming process. Will need to return product.
Defective new unit - replaced with a old defective unit.
Scott G., Newegg
19 January 2014
Summary: Nice unit if you happen to get one that works. If you don't be prepared for spending a lot of time getting WD to make it right. I have over 10 hours into dealing with the junk they sent - twice!
Pros: Nice unit if you get one that works. I bought 2 of them at that same time. One is running fine the other has been nothing but headaches from the day it came.
Cons: Got a unit with a failed drive out of the box and dealing with Western Digital has been nothing but totally frustrating. Been on hold for hours just to get a person to replace the junk they are sending. Unit had a failed drive out of the box. Tried WD's on-line RMA process and it said the drive w...
Summary: I purchased this server and did not use it or try to use it for a few months due to me getting other hardware and software together before trying to set up and configure. I just tried using the server and realized I got ripped off. The server is locked. There is not password.
Summary: I read a few bad reviews here on Amazon about this product, but since I am an IT guy, I thought it might just be their inexperience with NAS type of devices. Boy I was wrong! I unboxed it, let it sit and warm up for a few hours, since it is really cold when I received it.
Summary: Anything good you read about this device is the result of (below standard usage) If you want to really put the DX4000 to meet any real world network standard you should buy something else. For example, all what you heard about the long time initialization is true.
Summary: After setting it up I discovered the LED lights were out on one of the HD's and it wouldn't even get me through initial setup. Ended up returning this to the seller for refund and purchased it thru Staples. Still don't know how good the product is as of yet. :(