Reviews and Problems with Western Digital WD Sentinel DX4000 (WDBLGT0040KBK/WDBLGT0060KBK/WDBLGT0080KBK/WDBLGT0120KBK/WDBLGT0160KBK )
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Runs OK until any problems
Timothy J., Newegg
28 March 2014
Summary: Tech support from WD is terrible. You can tell there's a culture of trying to find something to blame the problem on the end-user. Never received replacement for some failed disks, other times had long wait for RMA... up to 8 weeks for a replacement disk! Support defaults to wipe/reload of Windows process if any of their Dashboard software breaks.
Pros: High capacity for low price. We've purchased about 12 of these for ShadowProtect backup file storage. (bit-buckets)
Cons: SLOW. Is utilizing software RAID, and when a disk fails it takes about 5 days to rebuild. During the rebuild, the box cannot handle any new files saves, so is completely unusable. Firmware updates are flaky and can cause Monitor / Health tab in Dashboard to no longer work.
Summary: Hopefully the return process/possible replacement goes much faster than the support who is trying to fix the problem. Been working on this for 21/2 weeks with no end in sight to the problems.
Pros: Excellent storage capability.
Cons: Have not succeeded in getting remote web access to work. Reset button to recover server doesn't work. Poor directions in setup. Level 2 Tech support works hard at solving the issue but lengthy time-consuming process. Will need to return product.
Defective new unit - replaced with a old defective unit.
Scott G., Newegg
19 January 2014
Summary: Nice unit if you happen to get one that works. If you don't be prepared for spending a lot of time getting WD to make it right. I have over 10 hours into dealing with the junk they sent - twice! Please note that the support people that I have finally gotten to have been very pleasant - but it seems the company behind them has a lot of issues to fix. Apologies only go so far.
Pros: Nice unit if you get one that works. I bought 2 of them at that same time. One is running fine the other has been nothing but headaches from the day it came.
Cons: Got a unit with a failed drive out of the box and dealing with Western Digital has been nothing but totally frustrating. Been on hold for hours just to get a person to replace the junk they are sending. Unit had a failed drive out of the box. Tried WD's on-line RMA process and it said the drive was out of warranty (new drive). Finally after a week they got that fix and I got a replacement (wrong size). Then the unit crashed completely just before I got the replacement...
Summary: I had the same issue with the WD Sentinel DX4000, first out of the box. I tried to connect to the unit using the browser ([...] I got the error message "Error 503: Service Unavailable". I tried a couple things with WD support over the phone, like directly connect the unit to the back of my laptop, but that didn't work. Only solution is to download the 7gb server recover ISO, AND you need an 8gb usb stick to make a bootable stick to attach to the DX4000.
Summary: 1. I didn't say a thing about the drives or their engineering. Just that a 120mm fan would be more quiet and have more longevity. The 80mm fan is fine, but not optimal. Small business needs as much optimization as they can get! Not "just fine.
Pros: It's got some, but they don't matter...
Cons: This review is a response to the response from WD in my previous post.
Summary: I really wanted to like this unit, but using it for only a few days has really been a bad experience. I've joined this unit to my domain, and even there I hit a problem. We only have 13 users, but more than 13 accounts in the domain. The NAS immediately informed me I was out of the 25 user limit and would not work. I had to create a special group in the domain just to make the NAS work! This thing even wanted to update install I.E. 9. WHY?!?!