Summary: Tech support from WD is terrible. You can tell there's a culture of trying to find something to blame the problem on the end-user. Never received replacement for some failed disks, other times had long wait for RMA... up to 8 weeks for a replacement disk! Support defaults to wipe/reload of Windows process if any of their Dashboard software breaks.
Pros: High capacity for low price. We've purchased about 12 of these for ShadowProtect backup file storage. (bit-buckets)
Cons: SLOW. Is utilizing software RAID, and when a disk fails it takes about 5 days to rebuild. During the rebuild, the box cannot handle any new files saves, so is completely unusable. Firmware updates are flaky and can cause Monitor / Health tab in Dashboard to no longer work.
Five stars for day-to-day operation but only one star for installation
R. Thompson, Amazon
19 March 2014
Summary: After two months of use I have only one complaint and that was with setting it up in the first place. It appears that its client software will not install on a computer that has a "reboot action pending". That is, if some previous installation or configuration change that has to wait for a reboot to complete is pending, the software will fail to install. On one computer just rebooting was al I need to do to get it to install.
Summary: Hopefully the return process/possible replacement goes much faster than the support who is trying to fix the problem. Been working on this for 21/2 weeks with no end in sight to the problems.
Pros: Excellent storage capability.
Cons: Have not succeeded in getting remote web access to work. Reset button to recover server doesn't work. Poor directions in setup. Level 2 Tech support works hard at solving the issue but lengthy time-consuming process. Will need to return product.