Reviews and Problems with Western Digital WD Sentinel DX4000 (WDBLGT0040KBK/WDBLGT0060KBK/WDBLGT0080KBK/WDBLGT0120KBK/WDBLGT0160KBK )
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Masters C., Newegg
25 June 2015
Pros: relatively fast
Cons: I have two of these units. Drives failed in both and both failed to rebuild. All data was lost. These units are pointless. Who cares if WD sends you a brand new replacement on a product you cannot trust at all
Summary: I would cautiously recommend this product. It does perform well when it is working. The nics could have j
Pros: When they work, they are very reliable. A lot of storage space for a reasonable amount of money. Windows storage server - which can also be a minus. Both of these have been in our work environment for the better part of two years. Both have been replaced under warranty - see cons below.
Cons: It takes FOREVER to do a factory restore on these. I have one that took over 96 hours to format the disks. Yes I know there is 16 TB of space here, but 96 + hours - seriously? Both units have been replaced due to network card issues - and one of them due to the inability to even restore it. When ...
Cons: First I had one drive fail. Had to deal with WD on that. Lucky for me everything went fairly smooth in the return. Then be careful when trying to expand the storage on this unit. Frustrating to find any drives for expansion that WD lists that are compatible for the unit. I bought the 2X2TB Sentin...
Summary: Tech support from WD is terrible. You can tell there's a culture of trying to find something to blame the problem on the end-user. Never received replacement for some failed disks, other times had long wait for RMA... up to 8 weeks for a replacement disk!
Pros: High capacity for low price. We've purchased about 12 of these for ShadowProtect backup file storage. (bit-buckets)
Cons: SLOW. Is utilizing software RAID, and when a disk fails it takes about 5 days to rebuild. During the rebuild, the box cannot handle any new files saves, so is completely unusable. Firmware updates are flaky and can cause Monitor / Health tab in Dashboard to no longer work.
Summary: Hopefully the return process/possible replacement goes much faster than the support who is trying to fix the problem. Been working on this for 21/2 weeks with no end in sight to the problems.
Pros: Excellent storage capability.
Cons: Have not succeeded in getting remote web access to work. Reset button to recover server doesn't work. Poor directions in setup. Level 2 Tech support works hard at solving the issue but lengthy time-consuming process. Will need to return product.
Defective new unit - replaced with a old defective unit.
Scott G., Newegg
19 January 2014
Summary: Nice unit if you happen to get one that works. If you don't be prepared for spending a lot of time getting WD to make it right. I have over 10 hours into dealing with the junk they sent - twice!
Pros: Nice unit if you get one that works. I bought 2 of them at that same time. One is running fine the other has been nothing but headaches from the day it came.
Cons: Got a unit with a failed drive out of the box and dealing with Western Digital has been nothing but totally frustrating. Been on hold for hours just to get a person to replace the junk they are sending. Unit had a failed drive out of the box. Tried WD's on-line RMA process and it said the drive w...
DX4000 = There's a new top dog in the NAS appliance world
John T., Newegg
11 January 2014
Pros: I usually work with NetApp, IBM XIV, Compellent, EMC Clariion and DMX. I use these appliances for backup targets and physical migrations of servers from one place to another. It runs windows, NFS was flawless if you know what you're doing. ISCSI built in. Oh yeah - doesn't have what you need? It'...
Cons: For the price - There are non. I"ve used IOMega StorCenters (GARBAGE), Netgear, Buffalo, Linksys, and Drobo. I'm sold - I HATE appliances - I've been desperately looking for something fair.... This is a good intermediate solution inplace of a bulky server
Pros: 3rd review, just thought I would add that a recent update added full native iscsi target support via the OS! That was really the only thing this unit lacked, so if that was a deal breaker for you before: not anymore!
Cons: It doesn't make me a sandwich? Honestly: none! The thing just works!
Summary: This thing would be perfect if it had a bigger range of compatibility right out of the box!
Pros: If you know what you are buying and how to configure it, the device is just awesome! Fast (with some system upgrades, see cons) Easy to use, Plug and play Recovery ISO (can be copied to usb and modified before performing recovery etc...) Awesome WD native dashboard (both for users and admin which...
Cons: System comes with 2gig of ram Standard with 2 drives in a mirrored raid If you do some googling you'll find out you can actually upgrade the unit to 4gig of ram! Obviously you have to take the case off and dig around a bit, but over all it wasn't hard at all. I bought cheap memory from best buy, ...