Summary: Tech support from WD is terrible. You can tell there's a culture of trying to find something to blame the problem on the end-user. Never received replacement for some failed disks, other times had long wait for RMA... up to 8 weeks for a replacement disk! Support defaults to wipe/reload of Windows process if any of their Dashboard software breaks.
Pros: High capacity for low price. We've purchased about 12 of these for ShadowProtect backup file storage. (bit-buckets)
Cons: SLOW. Is utilizing software RAID, and when a disk fails it takes about 5 days to rebuild. During the rebuild, the box cannot handle any new files saves, so is completely unusable. Firmware updates are flaky and can cause Monitor / Health tab in Dashboard to no longer work.
Five stars for day-to-day operation but only one star for installation
R. Thompson, Amazon
19 March 2014
Summary: After two months of use I have only one complaint and that was with setting it up in the first place. It appears that its client software will not install on a computer that has a "reboot action pending". That is, if some previous installation or configuration change that has to wait for a reboot to complete is pending, the software will fail to install. On one computer just rebooting was al I need to do to get it to install.
Summary: Hopefully the return process/possible replacement goes much faster than the support who is trying to fix the problem. Been working on this for 21/2 weeks with no end in sight to the problems.
Pros: Excellent storage capability.
Cons: Have not succeeded in getting remote web access to work. Reset button to recover server doesn't work. Poor directions in setup. Level 2 Tech support works hard at solving the issue but lengthy time-consuming process. Will need to return product.
Defective new unit - replaced with a old defective unit.
Scott G., Newegg
19 January 2014
Summary: Nice unit if you happen to get one that works. If you don't be prepared for spending a lot of time getting WD to make it right. I have over 10 hours into dealing with the junk they sent - twice! Please note that the support people that I have finally gotten to have been very pleasant - but it seems the company behind them has a lot of issues to fix. Apologies only go so far.
Pros: Nice unit if you get one that works. I bought 2 of them at that same time. One is running fine the other has been nothing but headaches from the day it came.
Cons: Got a unit with a failed drive out of the box and dealing with Western Digital has been nothing but totally frustrating. Been on hold for hours just to get a person to replace the junk they are sending. Unit had a failed drive out of the box. Tried WD's on-line RMA process and it said the drive was out of warranty (new drive). Finally after a week they got that fix and I got a replacement (wrong size). Then the unit crashed completely just before I got the replacement...
These units are great , super fast , full windows server and works great with macs.
shawn lamb, Amazon
15 January 2014
Summary: I do business IT for several companies and we had ordered one of these a year ago and was so impressed with the drive speed and reliability we've ordered several more since and recommend them to all our clients , they have a full 2008r2 installation on them so maintenance and monitoring is a breeze .