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Thecus N7700
5.3 out of 10

Thecus N7700

The N7700 supports iSCSI initiators, which allows servers to Read more

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Reviews and Problems with Thecus N7700

Showing 1-4 of 4
Overall 2
2.0

HORRIBLE NO-Customer Support from Manufacturer

REBEKAH O., Newegg
6 June 2012
  • Summary: As we said above, anyone can have a bad day, however, the lack of support on this has been alarming and we hope that this is not a sign of the future. Thanks for reading our review. Stay tuned, we will update when we have the new device burned-in.
  • Pros: Lots of HDD space with 7-bays, supports RAID 0, 1, 5, 6, 10 and JBOD. GIGA Bit Dual NIC, eSata, *Nix, Mac and Win XX OS compatibility, Intel based MB, multiple USB connections and supports too many (good point here) protocols (tcip-ip, FTP, NFS etc). Great device configuration capabilities.
  • Cons: End-user manual and help files are pretty poor and like WeedWhackerDood said in their review, 'Chinese Engreesh' is clearly evident; why not vet for language specific country distribution or is it just 'good enough'?! Admin password reset erases all settings and user configurations; why not have ...
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Overall 2
2.0

Problematic, NO CUSTOMER SERVICE

FIGS E., Newegg
15 May 2012
  • Summary: Save yourself the grief, buy a REPUTABLE device from another company. REPEATED (>3) phone calls, emails, Thecus Support Portal Submissions, have gone either unanswered/ignored or rudely handled.
  • Pros: 7-bays, RAID 0-10, Dual NIC's, UPS port, eSata Port, Ease of Configuration.
  • Cons: Chinese Engreesh for manual and help files, Admin password reset erases all settings and user configurations, REBOOTS or FREEZES CONSTANTLY, WORST VENDOR Customer NO SUPPORT I have EVER SEEN! Device stayed alive 1 time long enough to build the RAID5 Array, then it will not stay alive for 30 minut...
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Overall 2
2.0

Worst experience

Kamran N., Newegg
12 August 2010
  • Summary: We purchased our N7700SAS about several months ago, and it has never worked right. We have returned the equipment back to Thecus twice, and got it back damaged. The device web interface locks up after a couple of hours of restart and will not allow access to any resources on the machine.
  • Pros: 0
  • Cons: many to mention
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Overall 2
2.0

Totally Unreliable

Robert D., Newegg
15 November 2009
  • Summary: The N7700 is currently provisioned with seven Seagate 2TB hard drives which ARE on the approved drive list. I am also using the most recent firmware. After about two weeks one of the drives is showing 3 pending bad sectors.
  • Pros: New, clear, browser interface. Able to build a 12TB RAID array in about 12 hours. Files transfer from local hard drive to array at over 60MB/sec.
  • Cons: I have five of the Thecus N5200's which have been working for years with no major problems. It is very disappointing that this new product lags so far behind in reliability.
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