Terrible product and worse support. Buy a Synology if you value your time, money, and sanity.
14 November 2013
Summary: I purchased two of these for a medical practice with multiple offices and loaded them up with WD Red drives, which Thecus specifically lists as compatible. Initial setup was easy, inter-office sync worked well, and for about a month I was very happy. Then the problems began: - both NASes began reporting I/O errors on drives in different slots on an almost daily basis.
Summary: Ok, so I ordered this NAS becuase the SPECS and reviews said that it was a beast when it came to performance tests. I ordered the appropriate HDD's needed to go with it. They were the SEAGATE STD3000DM001 or something like that. I installed the drives and they never showed up as being installed. I looked at the firmware, because honestly, why wouldn't you do a firmware upgrade? Sure enough it did not match with what was specified for the HDD's.
Summary: Solid build. Cheap plastic door excepting. And if you have the weekend for it to initialize your RAID it looks like it will fit the bill. Over TEN TIMES slower than my same priced QNAP to set up. WOW! Nice bells and whistles but at the cost of some basics. The software seems to lack some polish to. And the RAID, once it degrades, will not automatically rebuild with a new drive like my QNAP. Better than Synology though.
Summary: In terms of hardware and basic specs, this Thecus NAS is exactly what it is billed as: feature rich and fast. I purchased two, because Iwanted to run a remote rSync through my VPN to backup information to a remote location. Basic installation was easy, and the bays are simple to work with. However, the software is not at all straightforward. And documentation is weak. There is a user forum which is heavily trafficked.
Pros: Solid and robust build. Great failsafes with dual DOM and battery for safe shutdown. Great performance. Lot of updates and new features. Correct on the official review - the 2 ethernet connections can indeed be used for load balancing/failover.
Cons: It's not the prettiest. The user management is not intuitive but works okay. Dislike the limit of only having read-only option for attached NTFS USB drives and read/write if the attached device is FAT32 - FAT32 is limited
Summary: Overall the box looks and feels as if it should be ideal. It is relatively easy to install all the parts and get working intially, but that is where it stops. Possibly due to lack of knowledge I was unable to optimise the system and had a techy friend come round who was reasonably impressed until he saw the transfer rates. Circa 10 to 12mbps on an attached esata drive through esata ports, same drive does in excess of 40mbps when attached direct to laptops.