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Synology DiskStation DS412+
8.1 out of 10

Synology DiskStation DS412+

Synology DiskStation DS412+ is specifically designed for small Read more

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Reviews and Problems with Synology DiskStation DS412+

Showing 1-10 of 26
Overall 2
2.0

Started to short out once a month now it's powering off every other day.

Dan Oldenkamp, Amazon
19 September 2014
  • Summary: Bought this last June. I should have replaced it in January. The first time it died (all lights off) was then. Powered on took an hour to recover. The power started failing on it once a month. Now the power is failing on it every other day. It is trash was using it for server backups, very bad idea.
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Overall 2
2.0

Beware of Synology's bad customer support service

Keith M., Newegg
4 September 2014
  • Summary: I used to sing Synology praises but now I know better. As soon as they replace this unit, if they replace the unit, I am done with this company.
  • Pros: When the NAS unit works it's fantastic. That is unless you unplug it or it crashes on you forcing you to unplug or power cycle it. I'm really disappointed in Synology's support and the fact that I was sent a replacement that was bad after 3 weeks and now I"ll have to wait even longer.
  • Cons: Now I've had my DS412+ for little over a year and it's been great. That is until the unit experienced an issue 3 weeks ago that forced me to endure the entire weekend as Synology doesn't work on the weekend and then 3 more days of back and forth with them. They finally had me send the unit in for...
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Overall 2
2.0

Power Brick DOA

Jeremy Y., Newegg
18 April 2014
  • Summary: This would probably be a great device if I had gotten one with a functioning power brick. I had to wait a few days to set it up and when I plugged it in, nothing. very disappointed in the quality of the power brick.
  • Pros: Can't tell, it doesn't work
  • Cons: Item arrived and the power brick was DOA.
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Overall 2
2.0

Worst Customer Service! 2 months of wait in vain!

Anjan D., Newegg
5 April 2014
  • Pros: Quick assembly, good configurability.
  • Cons: volume crashed twice, HDDs are all fine but customer service struggled for 2 months to remotely revive the crashed volume and gave up. I had to manually backup the shares and recreate the volume. Recent experience with customer service for a few other friends I referred to this NAS was also horri...
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Overall 2
2.0

DOA

Hansram M., Newegg
10 March 2014
  • Summary: will update this review once the replacement arrives.
  • Pros: Newegg customer service issued RMA and expedited shipping with no hassles The unit itself looks pretty nice. Very easy to insert or remove drives, and no tools needed. If you are using 2.5 drives, you will need to use screws, but the 3.5 drives require no tools.
  • Cons: DOA. Looks like the power adapter may be the issue.
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Overall 2
2.0

First unit DOA, Second unit under review

Robert Hernandez, Amazon
3 January 2014
  • Summary: Just received my DS412+ and I was very disappointed to find the unit is DOA. When I plugged in the power supply into my brand new Cyberpower UPS, the power supply initially showed me a green light.
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Overall 2
2.0

Flashing Blue Light of Death

David D., Newegg
22 October 2013
  • Pros: Great UI. Lots of great features beyond the typical network file server.
  • Cons: I wish I had done that Google search on "synology flashing blue light" before I purchased. Apparently Synology has a history of product issues with failures shortly after install. It worked for about 15 mins. After 15 mins, it dropped off the network, the power button (which has a blue light) sta...
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Overall 2
2.0

Randomly improper shutdowns

Dominic C., Amazon
15 September 2013
  • Summary: After one month of operation, the DS412+ will periodically shutdown. System logs simply state "improper shutdown" and the device will begin consistency checks upon restart. Synology's customer support has been notified, and this case is in progress.
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Overall 2
2.0

Very bad support

Adam M., Newegg
15 February 2013
  • Summary: Very disappointed. The specs are impressive and Synology will not show you how to use the unit or the features that you bought the unit for. The unit is a piece of excrement in my opinion because I can't figure out how to use the advertised features that's why I rate it with 1 egg.
  • Pros: The Synology specs are impressive, if you have a IT degree and know how to use it or want to figure out how to make it work by yourself with the help of the "community" (forums of users who also are there to seek help) because Synology will not tell you directly how to operate it and use the feat...
  • Cons: Synology support is the worst I have come across. I've read the manual, which lacks explanations of the options you can make for the NAS. Manual basically says "this field lets you chose out of those 3 options". The options are not explained in the manual of what they do. I asked them about by cr...
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Overall 2
2.0

Synology Made Guinea Pigs of Their Surveillance Station Customers

Farrier, Amazon
23 September 2012
  • Summary: I set up the DS412+ with 4 X 4TB drives on May 1, and it worked well till Synology updated their Surveillance Station software after version 6.2-3141 (released 4/21/2014). The updates after that version caused the Surveillance Station with my 9 IP cameras connected with 1GB Ethernet to incorrectly...
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