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Synology DiskStation DS1812+
9.0 out of 10

Synology DiskStation DS1812+

With its superior performance, scalability, resilience, and comp Read more

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Reviews and Problems with Synology DiskStation DS1812+

Showing 1-10 of 15
Overall 2
2.0

Very bad customer service. Product failed in just 18 months

mKool, Amazon
27 July 2014
  • Summary: Customer service is very very poor! My 8bay DS1812+ failed after abt 18 months. It is not powering up! It is connected thru a Cyberpower UPS system. I scanned Synology's website for customer service contact. The only contact I found is an email. I sent them details about my issue.
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Overall 2
2.0

Amazon got me on this one -- sold me new shipped new with accessories stripped out of the box

John Warner, Amazon
29 March 2014
  • Summary: Thought I was buying a new Synology DS1812+, instead got one that had been repackaged by the previous owner who did not include the screws to mount the drives, nor the CD with the installation software nor the ethernet cable nor the manual, nor the little bay locking keys.
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Overall 2
2.0

Avoid this

Gary W., Newegg
5 December 2013
  • Summary: If you've got days to devote to setting this up, it might work. Who knows.
  • Pros: Looks nice.
  • Cons: Failed out of the box. No way to get quick tech support from Synology for troubleshooting and basic install questions.
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Overall 2
2.0

Not a suitable Linux server equivalent.

Sean Hammond, Amazon
17 November 2013
  • Summary: I had considered migrating from my existing linux server to this based on the suggestion of a friend. Big mistake. It killed several of my drives and corrupted data as it does not use ECC RAM. Adding drives was a nighmare.
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Overall 2
2.0

Everything Is Great - Except

Heather Terlecki, Amazon
20 August 2013
  • Summary: I purchased a Synology 1812+ (predecessor)to the 1813+ and loaded with 8-3TB Seagate HDD, once storage space was weaning I added a DX-513 so I now have 13-3TB Seagate HDD's. Everything that everyone else says about the Synology equipment is correct about all of the great things.
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Overall 2
2.0

First one failed

Stephen G., Newegg
4 March 2013
  • Summary: I am NOT impressed with Synology's tech support. Granted they just released the new version of the OS, so that may be partly to blame for the slow response. I RMA'd the device with Newegg. I'll post back once I receive a replacement.
  • Pros: Very easy to setup.
  • Cons: I clearly have a defective unit. The device will completely lock up. I ran the memory diagnostic test and it failed before 2%.
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Overall 2
2.0

Junk

Sean B., Newegg
13 December 2012
  • Summary: Returned to NewEgg...wouldn't recommend purchasing.
  • Pros: Nothing. Worst product I've worked with from NewEgg.
  • Cons: Performance was horrible, setup of unit was difficult, thought several times the unit was dead.
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Overall 2
2.0

Avoid at all cost

Patrick L., Newegg
11 November 2012
  • Pros: Lots of pros but utterly fails at what is most important, data storage.
  • Cons: Data lost due to failed software and hardware Used system for past 5 months with a 5 drive array using synology shr array (1 drive fault tolerance). Recently one drive failed and system went into degraded mode as it should. Drive was replaced and system repair completed. System indicates all is n...
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Overall 2
2.0

Cheap, fast, unstable

Voldi W., Newegg
8 September 2012
  • Summary: I've owned 2 buffalos, a QNAP and now this synology. I went with it because of the price and the ability to expand. Now I wish I didn't.
  • Pros: Fast when it works.
  • Cons: Have to jump through hoops to enable WINS server. QNAP was a single click Unit crashes every other day. Have to set it to reboot on schedule every morning. Tech support has taken months and still no fix. 1 replacement unit, 2 array rebuilds. Still crashes all the time.
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Overall 2
2.0

Flawed

Patrick L., Newegg
3 June 2012
  • Summary: Mine is on it's way back. I'll try a QNAP next.
  • Pros: Great Large file performance (100 MB/s performance)
  • Cons: Windows 7 explorer unable to locate shared folders without help (Even a low end Western Digital NAS will show up). Customer support is non-existent and not helpful.
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