Reviews and Problems with Synology DiskStation DS1812+
Showing 1-10 of 15
Very bad customer service. Product failed in just 18 months
27 July 2014
Summary: Customer service is very very poor! My 8bay DS1812+ failed after abt 18 months. It is not powering up! It is connected thru a Cyberpower UPS system. I scanned Synology's website for customer service contact. The only contact I found is an email. I sent them details about my issue.
Amazon got me on this one -- sold me new shipped new with accessories stripped out of the box
John Warner, Amazon
29 March 2014
Summary: Thought I was buying a new Synology DS1812+, instead got one that had been repackaged by the previous owner who did not include the screws to mount the drives, nor the CD with the installation software nor the ethernet cable nor the manual, nor the little bay locking keys.
Summary: I had considered migrating from my existing linux server to this based on the suggestion of a friend. Big mistake. It killed several of my drives and corrupted data as it does not use ECC RAM. Adding drives was a nighmare.
Summary: I purchased a Synology 1812+ (predecessor)to the 1813+ and loaded with 8-3TB Seagate HDD, once storage space was weaning I added a DX-513 so I now have 13-3TB Seagate HDD's. Everything that everyone else says about the Synology equipment is correct about all of the great things.
Summary: I am NOT impressed with Synology's tech support. Granted they just released the new version of the OS, so that may be partly to blame for the slow response. I RMA'd the device with Newegg. I'll post back once I receive a replacement.
Pros: Very easy to setup.
Cons: I clearly have a defective unit. The device will completely lock up. I ran the memory diagnostic test and it failed before 2%.
Pros: Lots of pros but utterly fails at what is most important, data storage.
Cons: Data lost due to failed software and hardware Used system for past 5 months with a 5 drive array using synology shr array (1 drive fault tolerance). Recently one drive failed and system went into degraded mode as it should. Drive was replaced and system repair completed. System indicates all is n...
Summary: I've owned 2 buffalos, a QNAP and now this synology. I went with it because of the price and the ability to expand. Now I wish I didn't.
Pros: Fast when it works.
Cons: Have to jump through hoops to enable WINS server. QNAP was a single click Unit crashes every other day. Have to set it to reboot on schedule every morning. Tech support has taken months and still no fix. 1 replacement unit, 2 array rebuilds. Still crashes all the time.