Reviews and Problems with Synology DiskStation DS1812+
Showing 1-7 of 7
Very bad customer service. Product failed in just 18 months
27 July 2014
Summary: Customer service is very very poor! My 8bay DS1812+ failed after abt 18 months. It is not powering up! It is connected thru a Cyberpower UPS system. I scanned Synology's website for customer service contact. The only contact I found is an email. I sent them details about my issue. Each correspondence takes over a day. They first asked me to remove all discs and add-on RAM and try powering up. Followed all steps but problem continued. Replied to them.
Amazon got me on this one -- sold me new shipped new with accessories stripped out of the box
John Warner, Amazon
29 March 2014
Summary: Thought I was buying a new Synology DS1812+, instead got one that had been repackaged by the previous owner who did not include the screws to mount the drives, nor the CD with the installation software nor the ethernet cable nor the manual, nor the little bay locking keys. I feel ripped off given what you pay for one of these new and to get is used and without the required hardware and software is VERY disappointing.
Summary: I had considered migrating from my existing linux server to this based on the suggestion of a friend. Big mistake. It killed several of my drives and corrupted data as it does not use ECC RAM. Adding drives was a nighmare. Not only did it take days to add a single drive, the first 24 hours or so of the add I couldn't access ANY of my files while it was preparing the drive. I couldn't even access MySQL!
Summary: I purchased a Synology 1812+ (predecessor)to the 1813+ and loaded with 8-3TB Seagate HDD, once storage space was weaning I added a DX-513 so I now have 13-3TB Seagate HDD's. Everything that everyone else says about the Synology equipment is correct about all of the great things. I have about 18TB's of Music, Movies, and TV Shows that I need backed up in case of hardware failure.
Summary: SECURITY RISK There is problem with all Synology devices such that a software update can cause your NAS to be hijacked and all files encrypted by malware called 'Synolocker'. Despite knowing this problem, Synology prompted onwers to update their NAS management software and did not advise them of the known problem - you would have to know of the problem already or be a regular visitors to their support forum to find out about it.
Summary: Nach einem Tag bootet das Gerät nicht mehr. Die Einschalt-LED blinkt kurz, danach schaltet es wieder ab. Eine Suche im englischen Userforum von Synology ergibt, dass dieses Problem ("blue LED of death") seit langem bekannt ist. bei einigen Geräten tritt es am ersten Tag auf, bei anderen erst nach Wochen.
Summary: Ürsprünglich dazu gedacht große Mengen Daten zusammen zu fassen und sicher zu speichern, habe ich mir dieses Gerät zugelegt. Im Vergleich zu anderen NAS ist das Gerät billig aufgebaut. Plastik einschließlich der HDD Einschübe. D.h. Wärmeabfuhr nur über Umluft. Entsprechend "heiß" sind die Platten. Der erste entäuschende Eindruck setzt sich fort. Installation: risikoreich und primitiv.