Reviews and Problems with Synology DiskStation DS1812+
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So far so good...and so easy!
John, B&H Photo
28 December 2014
Excerpt: I've just started to set it up and use it...I've installed eight enterprise-grade 6tb drives which I'll set up as a RAID 6 array. Putting the drives in the trays and putting the trays in the DiskStation was supremely easy. The web-based software install was also easy and went off without a hitch. It was then easy to use the browser-based Synology DiskStation Manager to kick off an extended S.M.A.R.T test of the 8 drives. I'm really happy with the unit so far.
Pros: Compact, Easy To Manage, Easy To Set Up, Highly Compatible
Excerpt: Only 4 stars because its not yet in production use. After much product research (many vendors) I purchased this for 2 main purposes: 1.) Backup target for muptiple Win7 hosts (using Acronis); 2.) Storage platform for surveillance system (compatible with numerous IP camera vendors).Sell points to me were: Ease of implementation & configuration; performance (reported); capacity; and purchase price.It was installed, configured and visible to my desktop in a matter of...
Pros: Compact, Easy To Manage, Easy To Set Up, Fast Delivery, Good Price Point, Highly Compatible
Summary: This box provides a huge amount of storage, but istricky to keep going. This is basically a linux server running on a tiny processor, with no support available from Synology. It is treated as if it was an appliance (that costs $3000 including the hard disks), but nobody will come out and fix it for $200. If the power fails on this guy, if you bump it, it will fail, possibly in a mysterious way that takes down your entire local area network with it.
Excerpt: This diskstation is extremely usable. The web-based GUI is powerful and responsive, though not always intuitive. Performance of the ATOM processor seems good, with low CPU and memory usage most of the time even with a number of services running. I have not yet been able to benchmark or use multiple LAN connections, but read/write performance seems reasonable so far.
Very bad customer service. Product failed in just 18 months
27 July 2014
Summary: Customer service is very very poor! My 8bay DS1812+ failed after abt 18 months. It is not powering up! It is connected thru a Cyberpower UPS system. I scanned Synology's website for customer service contact. The only contact I found is an email. I sent them details about my issue. Each correspondence takes over a day. They first asked me to remove all discs and add-on RAM and try powering up. Followed all steps but problem continued. Replied to them.
Summary: I absolutely love this device. This is the best money I've spent on computer hardware in a long time. The Synology OS is amazing, stable, easy to use, and very flexible. Buying the larger Synology with a faster CPU and more RAM is definitely the way to go. I am able to run Plex, Apache, Perl, PHP, Python, backup software, and more, directly on the NAS.
Excerpt: I am giving this 4 starts because as a network storage drive it is fine and the quality of the product is good. I'm just posting this review mainly to warn others (who may be like me and not paying close enough attention) that this will not work as a local storage device, which is what we were hoping to use it for. Thanks to the excellent customer service at B & H though, I was able to return with no hassle and they found something that will work.
Excerpt: connectivity and managment to this SAN is very easy. My kids have no problem accessing their files and it took very little to no training. Integrates with very well with our Android, Windows and Linux devices.
Pros: Easy To Manage, Easy To Set Up, Family Friendly, Fast, Highly Compatible
Excerpt: I love the Synology, I've been through a few devices in my quest for safe storage, personalized cloud, offsite backup and other side applications. I've tried QNAP, Drobo Pro, File Transporters and finally settled on the Synology.Each of the previous mentioned devices have their merits but in the end the Synology wins hands down when it comes to Price/Performance/Features ratio.
Pros: Easy To Manage, Fast, Full Featured, Multiple Iscsi Targets, Silent