Summary: This box provides a huge amount of storage, but istricky to keep going. This is basically a linux server running on a tiny processor, with no support available from Synology. It is treated as if it was an appliance (that costs $3000 including the hard disks), but nobody will come out and fix it for...
Very bad customer service. Product failed in just 18 months
27 July 2014
Summary: Customer service is very very poor! My 8bay DS1812+ failed after abt 18 months. It is not powering up! It is connected thru a Cyberpower UPS system. I scanned Synology's website for customer service contact. The only contact I found is an email. I sent them details about my issue.
Summary: I absolutely love this device. This is the best money I've spent on computer hardware in a long time. The Synology OS is amazing, stable, easy to use, and very flexible. Buying the larger Synology with a faster CPU and more RAM is definitely the way to go.
Great Hardware, good firmware - Awful documentation - Expect endless hours of trial and error Configuration
Mark Early, Amazon
30 April 2014
Summary: I have owned a Synology 5 bay DS-1512+ NAS for a couple years now and a 2 bay DS-212j before that. The hardware and firmware quality are excellent in my experience, but be warned the general documentation for Synology "packages" (Video Station, Audio Station, ...etc) are simply awful.
Summary: You get what you pay for. The Synology costs more than comparable products, but is well worth it. I have tried devices from WD, Seagate & Buffalo Tech and none of them compare to the Synology. Highly recommend.
Summary: At first, I had sticker shock when looking at Synology devices. They are certainly more expensive than other NAS devices. The sticker shock went away after I bought a 4-bay version and used it for a year. The operating system and features are awesome and make the extra cost worth it.
Summary: The functionality of this device is beyond description. Access is fast. I have it stocked with 8 3TB Seagate drives. I use it to provide iSCSI LUNs for my Hyper-V server as well as a media server for video throughout my house.
Summary: Purchased this as a NVR and now I use it for much more, this is really closer to a SOHO server than a standard NAS. Truly understated. Fast shipping and wonderful box inside a box inside a box style packaging. Updated to DSM5 and a extra ram stick to max it out and it is just as reliable as ever.
Summary: I bought this to replace my old DS410 unit which was always maxed out in terms of capacity (due to slow advances in hard drive technlogy over the last few years). I really can't recommend it highly enough. It was very easy to migrate the volume from my DS410 to this DS1813.