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Shuttle NAS KD20
7.5 out of 10

Shuttle NAS KD20

Great Deal: $168.95

Reviews and Problems with Shuttle NAS KD20

Showing 1-9 of 9
Overall 4
4.0

Great NAS... when it works

Bryan L Averett, Amazon
19 May 2014
  • Summary: I was very happy with the NAS for the first month: Easy setup, simple interface, with lots of options. I use it to backup my 5 computers on my home network and to centrally store documents so my laptop SSDs don't fill up daily.
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Overall 4
4.0

Sleeping Beauty

Amazon Customer, Amazon
23 April 2014
  • Summary: When it is running, it works quite well with the idiosyncrasies others have reviewed. The problem I am having is that it goes to sleep and never wakes up. The Finder looks and returns empty to the search button. I have to power-cycle the unit to bring it back.
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Overall 4
4.0

Get less than what you pay for

Bledar T., Newegg
16 February 2014
  • Pros: Its cheap
  • Cons: I own two MAC laptops running Mac OSX Mavericks and it takes forever to open folders in this NAS from the MAC's in the LAN. Those problems are not noticed in the Windows Machines or with my Synology NAS. I have an iTunes folder which is around 600 GB of music. iTunes in my MAC stopped recognizing...
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Overall 4
4.0

Not reliable and extremely poor tech support

Max O., Newegg
8 February 2014
  • Pros: Very nice appearance and easy to setup.
  • Cons: I copied files to this device from two different Operating Systems....Windows 7 and Windows 8.1. The files copied to it from my Windows 8.1 device get marked as READ ONLY and I need to uncheck that option on the file if I want to delete it....otherwise I get access denied when trying to delete. W...
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Overall 4
4.0

Very Cool - Then Overheats and becomes unresponsive

Gus F., Newegg
20 January 2014
  • Summary: I like it but it looks like it may be bricked
  • Pros: It is affordable when on a good sale. Easy to use for a NAS. Software included is good Upto 8TB Build in RAIDs
  • Cons: Overheats and becomes unresponsive. This will cause you to wait and wait and wait and then wait dome more. Only to have to force it down by unplugging it. Of course this puts ALL data at risk. Also this will change the IP and that will also become a headache. The help number is a joke. "We will c...
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Overall 4
4.0

Not Good, Slower Than Expected

Edgar D., Newegg
22 December 2013
  • Summary: Great Design
  • Pros: Great price, transfer speed is somewhat slow at an average of 40MBps,
  • Cons: slow for booting, for drive recognition, slow for transfer, have to wait about 90 seconds to be able to open a folder while unit is in sleep mode. GUI is somewhat antiquate,
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Overall 4
4.0

Bad choice for now

Jason S., Newegg
26 September 2013
  • Summary: Shuttle is a pretty huge company and support should not be this bad. Things and problems happen with any electronic device. A simple forum to let customers and techs exchange data and maybe even have their personal techs look and fix issues is the number one way customer support is done these days.
  • Pros: Its file sharing works. Not too bad on speed. Has simple interface
  • Cons: I had major issues getting my external hard drive mounted with the unit software. For those that are using NTFS, be advised that your drive has to be only one partition for the whole thing, MBR, primary disk. I had tried every other option including letting shuttle format. Nothing worked. Even tr...
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Overall 4
4.0

Second Thoughts

Gregory A., Newegg
9 August 2013
  • Summary: I am backing off ALL my files and moving both my WD 4TB drives to a better device and putting this one on eeeeBay. I just DON'T trust this box! Not with 8TB's of files Should i trust a Firmware upgrade to fix all the issues?
  • Pros: When it works, its just "ok" Got it on a promo to test.
  • Cons: (1) Not the fastest device on my wired gigabit intranet. (2) a usb3.0 HD will beat this thing 2 to 1. (3) user interface is nothing to write home about. (4) I can lock this thing up by sending a folder with two many files in it! (5) issues when you make the folders private and assign them to user...
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Overall 4
4.0

Quality Issues

Ralph O., Newegg
21 July 2013
  • Summary: If the fan had worked, I think it would have been OK. We'll see. However, Newegg has discontinued this item and I do not know if they will replace it or what!
  • Pros: Price, The installation software located and configured the NAS easily.
  • Cons: The first thing I saw that troubled me was the flimsiness of construction but I was able to install the device following the simple directions provided. After about an hour is locked up and I checked it and discovered that the fan was not working. My other raid devices are quiet so I was not conc...
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