Summary: Mine arrived without the CD which is mandatory to load the firmware. No problem, I'll just download it, right? So I try and get a permission denied error from QNAP's site. Tried a different version, same thing. Tried ALL the versions, same thing. So I contact support and he says a guy in Taiwan has to fix the web site, try again tomorrow. Amazingly, they did fix the links.
Summary: Well I've had mine for several months now and I still can't get it to work properly on our simple LAN setup. The software is counter-intuitive, anachronistic and frankly baffling and when it does work it's painfully slow.(For example, the photo management software is from the stone age and as for Twonkymedia - bring back the Amstrad while you're at it. It is dire. I suggest taking away the "T" to produce a more apt brand name). Just loading a few photos takes an age.