Reviews and Problems with Netgear ReadyNAS Duo RND2000
Showing 1-10 of 31
Worked for a while, then died; Netgear support was terrible
Brian Wozniak, Amazon
20 November 2014
Summary: Worked fine for 3 years, then the second channel died. I tried a new hard drive, still doesn't work. Opened a case with netgear, was told it is out of warranty, they can't help me unless I pay a $79 per-incident support fee. I am completely unsatisfied with this purchase and will be getting a new NAS drive from another manufacturer.
Summary: Purchased this device and it was delivered from J-Tech Digital promptly in good condition. The short review is that I could never get the device to appear on my network or on my DHCP client list on my router. I installed a Western Digital RED drive (which was included on the compatibility list) and could not get it formatted. Netgear support was not helpful just giving me the same solutions over and over which never worked.
Summary: I run a software company. I can handle technically challenging installations. I got it to work for a minute, then it went down. Then it filled up, so I tried to upgrade the drives, and the new drives weren't compatible. Basically it's nearly unusable for me 1 yr after investing about $500 in setup.
I purchased (1) unit from Amazon & (1) unit from STAPLES neither unit worked.....good Idea but, poor execution......
William T. Johnson, Amazon
19 January 2013
Summary: I Purchased (1) unit from Amazon & (1) unit from STAPLES neither unit worked. I spent lot of time on the phone with customer service Techs; it's my opinion neither the Basic nor the Advanced Techs knew what they were doing. The advice they gave me did not make any sense and the heavy (Indian - Hindu) accent did not help any. I also spent a lot of money purchasing their certified/recommended support equipment to get the units to work.
No Support for IPv6, USB Printers; Bad Support for 3 TB USB3 Drives; - Updated 04-02-2013
Jacob Lemmons, Amazon
28 November 2012
Summary: ----- Original 3-Star Review I purchased this NAS with the intent of rearranging my backup scenario and using my existing USB 3.0 external HDDs at full speed over the network. Its turning out to be more work than I expected for the former, and impossible for the latter. The Positive: * Reasonable performance for the price. * Fairly easy to configure, with share permissions that I found easier to configure than on prior ReadyNAS units.
Summary: If you are going to use it ONLY for simple LAN bkup then OK. Otherwise to many bugs and does not have the features advertised unless you run their Beta firmware. The Synology is the best. IT Admin.
Summary: This device has a misleading device configuration. the device will only use special hard drive. The hard drives that it will use are the expensive ones. The device is not clearly stated so you know what you are getting. you think you can use standard hard drive and find out that you must search for these unique drive that you can not find in normal stores. I have been working with computers for years, repairing and building them.
Buggy USB 3.0 & The Worst Tech Support Ever **Updated 4-11-13
30 March 2012
Summary: Updated*** 4-11-13 Short and Sweet - NETGEAR SUPPORT IS HORRIBLE. The hardware is very good. The firmware has it's ups and downs. It's very stable but some things are broken (USB 3.0 support) and overly complicated(photo app that requires you to login to Netgear's servers to access your own server). If you want a quick and easy NAS for local backups(Mac TimeMachine users beware)or file sharing it does the job well.
Summary: At the outset, I would like to give 5 star rating to Amazon customer support. Not only they were very helpful and friendly in replacing the product TWICE, they took care of everything as fast as possible! Now Netgear is a different story. I saw someone's review on the bad power supply issue already, I had the same experience. Forget lifting or moving it, just lightly TOUCH the power supply, and the poof! the unit goes dead.
This is a great product -- but the support leaves little to be desired
Ragnar Danneskjöld, Amazon
30 March 2012
Summary: This is an awesome product. I've used 5 different NAS products in my home. This was the only one I liked. I started by buying the 500 GB model and eventually upgrading it to the 2 x 1 TB level to house my ever growing iTunes library of music and video -- to also drive my Apple TVs. I was also using a hack to back up my 2 laptops and the kid's Mac Mini to an external USB that was attached (Time Machine compatible - pre 4.1.5 firmware).