Reviews and Problems with Netgear ReadyNAS Duo RND2000
Showing 1-10 of 54
Worked for a while, then died; Netgear support was terrible
Brian Wozniak, Amazon
20 November 2014
Summary: Worked fine for 3 years, then the second channel died. I tried a new hard drive, still doesn't work. Opened a case with netgear, was told it is out of warranty, they can't help me unless I pay a $79 per-incident support fee.
Summary: Look at how many other people have given this one star. It is an abnormally high amount. Do not make the mistake of ignoring this fact.
Pros: In the interest of a balanced review I am trying to think of one- and drawing a blank.
Cons: This is a complete nightmare. After spending a week getting it to recognize a hard drive, then format it (You can't just pull a drive out of a PC and insert into the NAS unit, and then expect it to reformat it- first you have to go to Disk Management in Windows and unallocate the disk space. Then...
Summary: Save your money and buy a Synology or QNAP. This is a product missing important features.
Pros: Decently priced NAS, with decent transfer performance
Cons: This device has fallen well below my expectations. Some features that should be standard are missing. You do not get a built in file explorer and have to transfer files between shares through a computer file explorer. If you want an on-NAS file explorer you have to pay for it. Not only paying for...
I purchased (1) unit from Amazon & (1) unit from STAPLES neither unit worked.....good Idea but, poor execution......
William T. Johnson, Amazon
19 January 2013
Summary: I Purchased (1) unit from Amazon & (1) unit from STAPLES neither unit worked. I spent lot of time on the phone with customer service Techs; it's my opinion neither the Basic nor the Advanced Techs knew what they were doing.
Summary: I guess you get what you pay for? should have gone with a unit w/ a faster processor.
Pros: XRAID is nice and works well. pretty quiet fan, even during the hot summer. was one of cheapest options for the features (which don't work over wifi fyi)
Cons: sloooooooooooow I do use it as file storage, but it is painfully slow over wifi. I did all of the settings to improve speed, but not much help there. I didn't try wired, bc that wasn't a viable option with my setup. Might work well there. -Itunes server is so dang slow it locks up any computer tr...
Summary: If you want to be able to have some freedom as to how you define your windows security settings, this product is not for you. I've had a Linux machine on my network that could see my user files and log in and pull them using my credentials without changing security settings and I have a Mac on the...
Pros: It can do some different raid configurations, form factor is small.
Cons: In order to have the utility back up anything from Windows, the permissions for that folder have to be set to all permissions on for Everyone. This means that if you have more than one person on your windows network, they can see all your files and they can add or delete to them at will. I did no...
Cons: I have purchased 2 of these units and both have been a nightmare. By far, the worst tech support of any company I have personally dealt with. And that is if you are with in their 90 day free phone support period, after that point your only choice is to pay $130 or deal with email support. Also, w...
Summary: If you are foolish enough to purchase one, be sure to install the firmware upgrade, else it won't work. I'd wait for version 8 or 9. It may actually work by then. When I first called customer service, a non-Netgear company tried to sell me a $200 service policy for any computer problems, he became...
Pros: If it worked as advertised, it would be a great product for remote access of files. Customer service was good, while it lasted (only 90 days free), although the NAS should have worked out of the box. As usual, newegg delivered promptly.
Cons: First unit RMA'd to Netgear at a $20 cost after spending 3+ hours with tech support. Second unit worked better, however spent 5+ hours with tech support. Finally they released firmware version 5.3.5 (2 days before my free support expired) and the thing finally worked, although it is extremely slo...
Buggy USB 3.0 & The Worst Tech Support Ever **Updated 4-11-13
30 March 2012
Summary: Updated*** 4-11-13 Short and Sweet - NETGEAR SUPPORT IS HORRIBLE. The hardware is very good. The firmware has it's ups and downs. It's very stable but some things are broken (USB 3.0 support) and overly complicated(photo app that requires you to login to Netgear's servers to access your own server).
Summary: At the outset, I would like to give 5 star rating to Amazon customer support. Not only they were very helpful and friendly in replacing the product TWICE, they took care of everything as fast as possible! Now Netgear is a different story.