Summary: The unit is fine when it is working, but if you have any problems, and need to get support, heaven help you. Tiers 1 & 2 support is genuinely useless, and Tier 3 is pretty bad as well. The Tier 3 agent missed our support appointment without any notification, and then actually lectured me about what wonderful support I was being provided. Two requests to speak to a support manager were never even responded to!
Excellent product. Worked well for over a year. I bought two.
Helpful Reviewer, Amazon
20 December 2013
Summary: My transfer speeds hovered around 70mbps most of the time. When I first got it installed it was really slow but I called Netgear and was surprised to actually get really GOOD support! They helped me set up a static IP (something I could never do by myself) and from then on the product worked perfectly.
Summary: I really like this Nas device as its easy to configure and pretty fast access times. I aslo like the Addon software that ReadyNas provides for free. The DLNA media streaming software works quite well. it allowed me to stop using my PC as a media server. The notification for system changes\failures work really well so you can store the unit anywhere in your office or house and it will send you an emaill if any system failures occur.
Summary: This is my second ReadyNAS product, joining my NVX. As of the latest firmware update, both models offer the same features, which is nice. I used to use large rack-mounted computers as my file servers at home, which was fine until I moved to a place that didn't have enough power in the places where I needed it. The ReadyNAS uses less power, is more compact and has enough features for me to not miss the big file servers.
Summary: Device arrived well packaged. Standard setup took under 10 minutes (user time), device took a little longer to scan and complete internal initialization. I then tried starting with one Seagate 2TB Drive, Adding another 3TB Drive and finally upgrading the Original 2TB drive to 3TB, all processes were as describe in the Documentation and went without error. The Frontview interface is easy to understand and use.
Summary: The first problem I had with this device is that there were no hard drive mounting screws, and the drives are too close together to use a standard screw (the screw heads bump into each other because the drive slots are too close together). So I ended up using the screws you hold lightplates on with. Which was annoying because if the slots were about 0.050" more apart, you could use a standard screw head.
disappointing add-ons and web UI, but the basics seem solid
Dieter Plaetinck, Amazon
23 December 2012
Summary: buggy UI, esp. related to user management. very small selection of add-ons. many of which are provided by some community members (in binary form) who charge money, which is not obvious at first. the included streaming software is poor (no transcoding, does recscans involving deleting and recreating its database).
Summary: The essence of a product like this is reliability... it's a backup device and should be there when your primary service fails. I inherited 3 of these from another admin and lost track of all the time spent on support trying to get them to work. When they finally did, the drives would start to fail and were expensive to replace. This product line does not belong on the market at all.
Pros: None. Zip. Nada. Zilch.
Cons: Poor support. Alarming failure rate on hardware. Data not always readable when backups completed.