Summary: The unit itself is relatively simple to set up. For a home user or corporate user who have IT personnel onsite, this is a reasonable system. That is until you need tech support. Mine had a drive fail inside of 30 days of putting it into use. I had already configured the unit, loaded Data and shipped it to a remote office across the country. Shortly after that the drive failed.
NETGEAR Customer Service Terrible - Online Backup Storage Service Very Expensive
John Daigle Jr. "jdinjax", Amazon
24 January 2014
Summary: Netgear's Customer Service is among the worst I have ever experienced. I purchased this product last week. The product appears good so far. However, I was extremely unhappy to learn that in order to get the online backup service that I read about in the product's advertisement it was going to cost more more than $1,300 per year. I wish this information had been presented to me before I purchased the device. It would have made a huge difference in my purchase decision.
Summary: Worked very well until I needed to change one of the drives. NB A little slow when accessing via Mac due to AFP speeds. The ReadyNAS configuration was 2 x 3TB and 2 x 1TB all as one volume Raid 6. So I replaced a drive 3TB disc with confidence and waited 7hrs for it to rebuild. On completion I was informed that the drive was now made up of 2 volumes, 1 x 3TB which was Raid 1 and 2 x 1TB Raid 5 with the other old 3TB drive, not being used and all the data lost. Not great!