Summary: The unit itself is relatively simple to set up. For a home user or corporate user who have IT personnel onsite, this is a reasonable system. That is until you need tech support. Mine had a drive fail inside of 30 days of putting it into use. I had already configured the unit, loaded Data and shipped it to a remote office across the country. Shortly after that the drive failed.
NETGEAR Customer Service Terrible - Online Backup Storage Service Very Expensive
John Daigle Jr. "jdinjax", Amazon
24 January 2014
Summary: Netgear's Customer Service is among the worst I have ever experienced. I purchased this product last week. The product appears good so far. However, I was extremely unhappy to learn that in order to get the online backup service that I read about in the product's advertisement it was going to cost more more than $1,300 per year. I wish this information had been presented to me before I purchased the device. It would have made a huge difference in my purchase decision.
Summary: Rolling the Dice! May 14th 2014: purchased a Netgear RN31441D (NAS) May 20th 2014: put in service July 21st 2014: one hard drive failed. * provided system log to Netgear * provided Netgear screen shots of the user interface * Netgear to RMA drive but required failed drive back; drive must be destroyed in-house * Netgear required a signed Certification of Disk Destruction * provided the signed Certification of Disk Destruction July 28th 2014: RMA number issued with...
Not a bad NAS, Frontend could use some work, but Ok.
Paul K, Amazon
7 July 2014
Summary: I have one of those old ReadyNAS Duo's which is rather old now and I wanted a new NAS Device to also replace our huge media-server running Linux with a customized minidlna to fit to what we wanted here. Had a few issues setting up the Shares and users, and had forgotten how long it took me last time with the Duo, so I ended up enabling SSH via the System->Settings page, so much easier via the console as root user.