Summary: This particular unit is very troublesome for a novice. I love Buffalo products, but this one is not for beginners. Lucky for me I've setup multiple buffalo products so when it failed ootb, i knew exactly what to do. I didn't need to send it back to buffalo, it just needed to be reinitialized.
Summary: Terrible product and terrible support. After having this "Backup" device for 3 weeks it all of a sudden decided to start failing jobs. After about a month of fighting with tech support over the issue. A hard drive failed on the device. So no big deal send the hard drive back.
Been Satisfied and Tech Support has been Awesome for me and my experiences.
15 December 2014
Summary: These are great. A lot of bad reviews, but I have been very happy with mine. It has had a few problems here and there, but I have found great tech support. I bought other products from Buffalo because their support. Experience has been great for me.
Refuses network connections in the middle of heavy data transfers
Gary Brazzell, Amazon
26 June 2014
Summary: Compares very poorly with much less expensive NAS devices. Couldn't use it for shared files because it throws major write permission problems with every folder. After we upgraded every computer to Windows 7, we can't use it for backups anymore either. Everything about this thing is unexplainable.
Cons: After a little over 2 months of use the 4th drive died, talking to tech support and getting an RMA was easy enough. They say turn around time should cap off around 4 weeks. Fast forward 4 weeks and I'm inquiring on the status and the first 3 people I speak with tell me they never got the proof of...
Summary: I love this NAS drive. Works great, Bought it with the case dented but no problems so far. Lots of room and transfers files fast. Never any buffering. And got it for a fraction of the price of a new one.
Summary: i bought 2 of those the product works and it all good untill you it fail or if you need any kind of costumer support. the representitives are rude and condecending. you cannot get anything from them without your credit card.