Summary: I've used a Buffalo product or two in the past, and while the UI could be improved, I was very pleased with the price/performance ratio. I figured most negative reviews were just user error and there might be the occasional lemon, but I won't have any problems since I'm pretty tech-savvy. Well, based on my experience with this product, it's not user error, but a flaw in the NAS. Don't try to save a few bucks going with this product - it's not worth the frustration.
Pros: It was relatively inexpensive and has a decent feature set . . . if it worked . . .
Cons: The setup software didn't work, so I spent some time browsing forums looking for answers. I then downloaded the firmware updater, enabled debugging mode and was able to flash firmware to the NAS. Finally I'm getting somewhere . . . wrong! It's frustrating having to deal with emergency mode, reboots and having to re-configure my network to be in the same IP range as the device. Get that all done and I can see the device, it sees my 2 TB Wester Digital AV-GP series driv...
Cons: Never worked. New hard drives, without partitions, it always says EM mode. People who have money to buy these things usually have 40+ hr jobs, consequently i dont have time to read over 400 pages of documentation to get this thing to work. Save yourself the trouble and dont buy this. Horrible waste of money.
It does not work with external USB HDD !!! (unless you own Buffalo USB HDD)
Tomas Masar, Amazon
22 July 2014
Summary: Answer from Buffalo support is self explaining: "Thank you for contacting the Buffalo Helpdesk. Buffalo external USB drive are recommended. Others USB drives are not supported may be they work may be not If you have any additional issues or feedback please do not hesitate to contact us again Regards" I tried all brands of USB drives I had at home. NONE has worked WD, Samsung, Seagate.... on both USB 3.0 and USB 2.0 ports...
Summary: So now I'm out a little over a hundred dollars for this brick because it's outside the RMA window. Buffalo had a good reputation in the past, maybe that's where it is still.
Pros: Theoretically, a great NAS and media server.
Cons: Brick out of the box. Because I could not afford to buy the drives at the same time I bought the device on sale, I had to wait a month or two to get the unit setup. That was a huge mistake. The firmware was corrupt out of the box. First call to tech support ended up with downloading a new firmware version and being told the software would 'find' my device on the network. Not what I read, but ok we'll see. Tech was wrong, the device has a RANDOM SUBNET ASSIGNED. You wi...
Summary: I am extremely disappointed, perhaps I got a bad unit but I spent many hours, at lease 10 configuring and getting the NAS up and running. The documentation is poor. I rebooted it and it failed to boot. At this point I have no confidence in the product and would not risk putting my data on a product that is this flakey and poorly designed and executed.
Buffalo too incompetant to update their own firmware
M. Bartlett, Amazon
30 April 2014
Summary: I guess i did not do enough research on this product because i have one with the old firmware which out of the box, does not work, you need to do a file modification on a ini file to get their own updater to work properly. Amazing how things like this get by QA, which seem's more like none was done... See: [...] And note on newegg here [...] then have fun even trying to register on their forums since they ask you a question i certainly don't know the answer to.
Summary: The first thing you would notice is how small it is and look and feel is very flimsy. It is mostly cheap plastic enclosure. I installed one WD 3TB red drive into it and fired it up. The unit was in emergency mode. What was the emergency? It should boot normally and should have allowed me to initialize the new disk. It did not happened. Thus I followed the below labor: 1, I started the firmware update program.
Summary: Be aware of this storage device. Has great price, and great storage capacity, but if you have AT&T U-verse, the minimal and basic instructions can't help you get it working, it is not compatable with the U-Verse router, apperently Buffalo customer support can't explain how to get it working either, have tried contacting them and have heard nothing back. There is no info on any of the spec pages to inform of this issue, you won't find out until after you purchase it.