Excerpt: I have 2 Phaser 3635 MFP's in my office and they were working just fine until I installed a firmware update from their website. Some functions do not work and Xerox refused to help unless I pay them because the machine is not in a service contract even thou it got messed up with their own software.
Summary: I have wasted my money on this machine. Every month or so I have to call the IT (Information Technology) to set it up over and over again. I am using it mostly as a Fax machine. It suddenly stops receiving faxes, the machine keeps shutting itself off and on every minute. All the cheaper Brother machines that I have used in the past have worked so much better than this machine. I will never buy any Xerox product again!
Excerpt: Very disappointed in this mfp since I had 4 service calls so far and it's not even 5 months old. In fact, I had to have the scanner replaced and on another call I had to have the mother board replaced, and on another one I had to have the hard drive replaced twice. Not recommended.
Summary: It's funny because i reviewed most all the multifunction brands and these ALL have issues. I do not think their is a single multifunction machine that prints, faxes, copies, wi-fi's and especially 'scans' satisfactory. My last 2 Xerox machines (i20 an 3635 MFP) are no exception. After one year the the scanning to network capability (3635mfp) stopped working. Tech support hasn't a clue how to fix it.
Excerpt: Our Xerox Phaser 3635MP is riddled with problems. Not recommended! A) the first print job of the day ALWAYS jams, without fail. You have to open the printer, remove the awkward heavy printer cartridge, and yank the wrinkled paper out before it will print again. B) the sensor that detects paper in tray 1 is broken, so we have to use the output tray.