Excerpt: selected this printer because of a previous great experience with a Samsung printer. This printer has given us nothing but trouble... it kept saying that there was an issue with the connection between the printer and the PC.... took the PC to best buy several times, thinking it was the PC, and they would uninstall and reinstall the printer software and it would get fix momentarily... when I brought it home, same issue again..
Disappointed - Clumsy Machine that does not work well in an office
Bill Chapel, Amazon
26 June 2014
Summary: I purchased this printer as second for my office. While the print quality is good, its very difficult to print envelopes, it jams (its not actually jammed, it gets confused), I was looking for an upgrade to my aging brother printer. I generally like Samsung products. However, this one falls short. If you have a lot of free time or print infrequently, then this printer is good. If you expect to print 5 envelopes within 5 minutes, this printer is not for you.
Summary: This printer is horrible. Have had it for only two months constantly paper jamming. Under warranty but cannot exchange only service. Service guy cannot fix after two attempts. What am I to do? Service center is not helpful at all. This is a complete disaster. Stay way from Samsung printers!
Summary: Bought new have Error Code S6-3210 in which nobody knows how to fix or clear code from 3 different phone reps. 2hrs on phone & now they want to send it back????? Also cannot received fax's., Get something else.
Summary: Not sure if my last review went through. This printer turned out to be a huge disappointment. First they supply a printer tray where you can't put more than 25 pages. Ten, it either printer jams or grabs 5-8 ages on every print. Never got it to print properly once. Furthermore, tried to scan and there's no PDF option, only JPEG. Will be returning this printer in the next two days as it is unusable for me. Funny how it's received good reviews from most others.
Summary: Item came quickly but has been nothing bet a problem since we got it. It was difficult to install- we called Samsung to help. The screen is not backlit so we have to use a flashlight in our office for it, it keeps going to sleep and you have to "wake it up" every time you want to scan or fax, we now know that DUPLEX PRINTING/COPYING does NOT mean it will copy two sides to two sides- it won't, this printer is on a network and we have had to delete printer and reload...
Summary: The machine I bought constantly gives me error messages, both for faxes sending and receiving. Whenever it does this, I plug the line into my Brother fax machine and it always goes through. I called Samsung and talked to three people who finally decided I had to pack up the two month old machine and send it in for repairs. I asked that they send me a new one and I could return the old one but they refused to do that. You might want to consider the Brother machine.
Summary: So surprised at the five-star comments. Are they all Mac users? My system is Windows 7 64 bits. I myself am terribly frustrated by using this printer. First disappointment is its wifi setup. I have just upgraded my wireless router/adapter to be 802.1.1 n with 5GHZ. I installed software as the instructions said, the printer cannot detect the wifi signal there. I have to change my router back to 2.4GHZ to use it. I thought this product was kind of up-to-date.