Summary: It took two (2) years to provide drivers for their existing printers to provide drivers for Snow Leopard. They have yet to provide printer drivers for LION, 10.7 or the new Mountain Lion 10.8. Because of their despute with Apple about patient infringments on ipad et al. They are dragging their feet. Keep in mind it will probably take another two years. If you buy this and are a mac user...it becomes an instant door stop.
Summary: My Scanner didn't work with Windows 7. There are no automatic updates for Samsung's drivers. Samsung customer service number disconnected me after I told them which product I was using. Samsung Chat said to try back due to the high volume and no customer service agents or technicians are available.
Summary: There's another review just like this. Samsung released a firmware update that prevents non-Samsung toner cartirdges from being used. Customer service denied that there was even a firmware update! Needless to say, this is my last Samsung product!
Summary: First, DO NOT DOWN LOAD ANY FIRMWARE UPDATE from Samsung. They prompted me to install a firmware upgrade for a "bug" in the printer copier. There has been no issue with it. All has been working fine. Until after the install. I have been buying off-label (Green Apple brand) toner/drum cartridges which save me a bit of money (not alot). I have 2 for backup. Immediately after installing the firmware upgrade, the copier will not recognize the toner.
proprietary Toners are required via Firmware locking
30 January 2011
Summary: After spending hours on the phone/online with Samsung customer "service" I've learned that the latest firmware is irreversible and makes it so that you are required to buy Samsung Genuine Toners. The firmware does not state that you'll only be able to use Samsung Genuine Toners and I firmly believe they are in the wrong if not for the fact that they're pretty blatantly breaking the First Sale Doctrine.
Summary: This is a piece of junk, and customer service is even worse. Oh, you want to read the manual? You have to use the html version--no PDF. Oh, and you have to look at it section-by-section; there's no comprehensive version available. "Oh, you want to use the scanner? Well, the driver is not on the installation disk," according to tech support. "You have to download the scanner driver and install it separately since it's not part of the original installation process.
Summary: bought it in April with very minimum use of the machine. in August, after a 3 weeks business trip, the machine got an error #02-000 with useless message "Turn off and on". called tech support,the guy was unable to help. then sent to a service shop. for more than a week, the service shop is still waiting for the replacement parts from Samsung. even the repair shop cannot guarantee that the printer will work after replacing the parts!!
NÃO IMPRIMIU NADA + INDICIOS DE FALTA DE TONER + DESCONTENTAMENTO TOTAL + QUERO DEVOLVER
NILVAZER, MercadoLivre Brasil
17 May 2013
Summary: QUEM PODERÁ ME SOCORRER??? COMPRO UMA "COISA" QUE SE DIZIA DE PRIMEIRO MUNDO E... NÃO CORRESPONDEU ÀS MINHAS NECESSIDADES. A EMPRESA JÁ DEVERIA MANDAR ESSA "COISA" PRONTA, COM TONER COLOCADO E TESTADO (DIGO, FUNCIONANDO). FICAREI MUITO SATISFEITO EM ME RETRATAR... MÁS! PARA ISSO TENHO QUE SER SOCORRIDO URGENTEMENTE.