Excerpt: I purchased this item with the belief that it would be a great all in one device for small business use and the toner would be cost effective. Upon arrival it printed color pages with streaks and required a service call. Since then it often loses print jobs (they just don't print out but are not queued on the PC or in the printer itself), paper jams frequently and often has various "error codes" such as "motor failure" which require a power cycle.
Cons: Expensive, Loud, Toner Not Sold In Stores, Unreliable
Excerpt: This machine is a dog. There are weird adjustments like humidity, altitude, clear text not describe in user manual. User manual describes almost nothing important. Duplex function will not work with collate function. Most Word print commands have no effect on the machine's operation. I was told by Samsung it would scan at least 600 dpi but it won't. Customer service is nice. Treat them well. You'll be needing them.
Cons: Duplex Won't Collate, Scan Is Only 300 Dpi, User Manual Poor, Won't Accept Word Control
Excerpt: Our small Mac-based home office (5 users) bought this to replace our HP MFP, which was working just fine, but was old and didn't have the updated specs required by today's office environments (primarily PPM print speed and job processing speed). However, this model has been nothing but problems since Day 1.