Summary: We bought this for my company based on the (mostly) good reviews. Maybe we just have bad luck, but we have hated this printer from day one, and customer service is awful!!!! Printer functionality - We use it with wi-fi, and it takes a good 2-3 minutes before anything will print, and that's when...
Summary: I have had this printer for about 6 months now. The first one was defective and had to be sent back. Got a new one and it is just simply a bad printer. I will tell it to print from the Manual Paper tray and it prints from the drawer, I tell it to print landscape and it prints portrait.
Summary: I bought this thinking, "Hey, it's a Samsung, it is a great product!". Boy, was I wrong. It was heavy, bulky and extremely hard to take out of the box. Once out and set up, I come to find it is defective... something wrong with the printing... nothing printed right. Lines all over the place.
Summary: Not sure how others are giving this a good review. Bought based on reviews but horrible printer. Now I am starting to wonder if the rumours are true regards Samsung reviews - that they pay people in third world countries to post reviews! Stay away from Samsung.
2 strikes - 1 printer had wifi issues & 1 printer slowed to 7-8ppm vs. the 25ppm advertised rate.
Falcon7X "pgrv1", Amazon
28 November 2013
Summary: Had ordered two (2) of these printers, whereby both were defective. One printer had an issue whereby I could not connect wirelessly -- despite many repeated attempts of every conceivable nature (i.e. WPS, manual IP, dynamic IP, etc.
Excerpt: I purchased this item with the belief that it would be a great all in one device for small business use and the toner would be cost effective. Upon arrival it printed color pages with streaks and required a service call.
Cons: Expensive, Loud, Toner Not Sold In Stores, Unreliable
Excerpt: This machine is a dog. There are weird adjustments like humidity, altitude, clear text not describe in user manual. User manual describes almost nothing important. Duplex function will not work with collate function. Most Word print commands have no effect on the machine's operation.
Cons: Duplex Won't Collate, Scan Is Only 300 Dpi, User Manual Poor, Won't Accept Word Control
Summary: Got this for use with wife's iMac and never worked right. Kept coming in and out of sleep mode from day one. Each time, it was super loud and annoying. Called Samsung technical support and tried to diagnose the problem. After an hour - the tech concluded the machines is defective.
Summary: Countless hours spent fiddling with this thing to get it to work. It is the most un-intuitive piece of technology I have ever used. It keeps defaulting (on its own) to the multipurpose tray and changing (on its own) to landscape orientation.
Excerpt: Our small Mac-based home office (5 users) bought this to replace our HP MFP, which was working just fine, but was old and didn't have the updated specs required by today's office environments (primarily PPM print speed and job processing speed).