Summary: I purchased this printer in April 2010, and it looked great on paper. Real life was a different story. I was initially hesitant to buy a printer from Samsung, but the features and initial reviews from sites like CNET and PCWorld helped push me over the edge. Time to print the first page (color or B&W) is fantastic, but printing multiple pages (especially color) slows the print speeds significantly with "re-calibrating" every 2-3 pages.
Summary: I recieved a defective printer ( C toner) not install message and printer quit working. Spent about 2 half days talking with Samsung tech and and advises it may take up to 2 weeeks or more before they will fix the printer. I have used HP printers for over 15 years and this will be my last Samsung product.
Summary: I ordered a refurbished Samsung printer for my small business. When I received the item, it did not have a power cord, software, or the imaging unit for the machine. The seller took over and contacted Samsung, arranged for them to replace it, and then made them pay for the return shipping, which they originally were going to make me pay for.
Summary: Bought printer in May 2011. Paper is jamming during duplex printing, approximately every 20th page (printed 60+ page document and had 3 jams, printed another 40+ pages - got 2 jams). Called customer service. A rude Samsung technician advised that this is NORMAL?!?!? and nothing can be done. Recommended to remove the jammed page by opening the printer each time it happens.
Nice machine, but is a color "only" laser, very expesnive..
24 May 2011
Summary: This is a big machine, it demands attention when it is in the room or home office. The print quality is good, but I was hoping for something a little better. Sometimes it seems the different colors could line up a bit better. Perhaps performing a calibration will help, but have not yet. That aside, the biggest problem so far has been setting up the printer to default to black and white over color.
Summary: Prints pretty fast, and paper handling is awesome. Double sided scanning, printing and copying in either full color or black and white. Has an integrated fax machine too! Connects to your router and every computer can use it to print and scan. Found it to be very reliable over the last couple years. Replacement cartridges are easy to find as an order but no-one seems to stock them at retail. True for any printer that does large jobs: Network connectivity is important.
Summary: This unit has exceptional network capabilities. It even sends me an email with an image of any faxes that I receive. It is a complex color & duplexing printer/copier/fax but it works flawlessly without any problems. Color output is gorgeous. Only slight negative is that it is quite heavy and may take two people to lift it.
Summary: Very happy so far. Excellent prints and color. Making two sided brochures was a snap!! Scared about prices for toner etc. but will cross that bridge when we get there. Otherwise, very happy with product.