Summary: We have had these for about 8 months in a shop floor environment - a relatively clean one but a manufacturing shop. We have 4 units and will be buying more.They have worked absolute flawless and for the price provide good print speeds and general performance. No issues with scans or copies either. Yes the toner drums are expensive - but they have a new drum in them each time and they are comparable to other laser printers in this price range.
Summary: 1. The ink cartridge runs from $135 for black to $180 for each of the three colors. 2. It doen't feed straight for scanner and fax. 3. There is a line and the repairman blames it on the screen being not clean. (How many times are we to clean the screen per day?) We also have another model, a printer. We are having the same complaints as listed on #2 and #3. Bottom line: DON'T BUY this again.
Summary: The product appears to be ok. It has some features that are not as good as the earlier "20" model. The real problem is the supplier. The printer face was scratched, like it had been used. The supplier said "Thank you for your order, it shows the item you purchased is a brand new item. If you are not satisfied with the product you may return the item within our 30day return policy as long as inks/toners are not installed yet.