Summary: Cudos to amazon's customer service and Return policy. I recd the first one damaged, appears carton was rolled several times, and filthy. Recd the replacement, carton similar shape, copier also damaged beyond use. Returned the 2nd one for full refund. Personally I think that this seller is trying to unload salvage items, that may have possibly been in an accident. Price too good to be true. disappointed to say the least.