Excerpt: I haven't been happy with the performance of this all-in-one since day one. Still having trouble with the wi-fi "hookup" and their customer service has not been helpful at all. I'm pretty technically saavy, so it concerns me that they're not very helpful. Honestly, I may return this and go back to a HP or something else...
Can't contact mfgr. Can ONLY make it print and limited at that!
9 September 2012
Excerpt: Will not buy Lexmark again! Mfgr will not return calls. Had for over a year and cannot make it do anything but print and just got that working. Connection with Adobe completely useless. Ever my kids and Grandkids (who are techies) cannot get this thing working! Further down it says to add photos to my review. How?! I can't get them!
Excerpt: Bought this Lexmark X5650 from Sam's Club for around $60. Wish I hadn't. Have spent an INSANE amount of time with Lexmark's so called customer support on the phone. Dell on the phone. Unreal. Printer won't install. Printer won't print. Lexmark software won't install. Says right on the box, "Windows 7 compatible". Hewlett Packard next time. For sure.
Excerpt: This is the second lexmark printer we've owned (I can't fiqure out why we bought a second lexmark when we had some many problems with the first, but that's what happens when your husband is cheap!). The number one problem is the ink cartridge don't last long and they are expensive to replace; about $50 for both.
Lexmark X5650 Printer - Huge headache for 2 techies
9 September 2012
Excerpt: I was very excited to purchase this printer, lured by the reasonable price (I purchased it new from Best Buy) and by the many features. I purchased the printer in February and recycled it through Staples in March. I've never had such a headache with any piece of electronic equipment in my life.
Excerpt: My husband bought this printer for his business but the entire family uses it. After a month of use, one of the rollers went bad. I contacted the company via online chat and after much discussion - well over an hour - the customer service rep told me that she would replace the printer. She confirmed my name and address and told me that we would have the replacement within 3 - 5 business days. Well, a couple of days later, we received a package.
Summary: Windows XP users beware! Before I purchased this printer, I googled it and checked CNET and it seemed to to get pretty decent reviews. Once my used printer arrived I went to Lexmark site and downloaded software. I spent 3 days trying to get printer to run. It caused instability problems with my operating system and I had to disable my AV programs to install it. Then I would have to hard start my PC and the installed printer drivers were gone.