Summary: I very rarely leave bad reviews or any reviews but this printer is the printer from hec. Between print spool issues and bad cartridges (yes I buy Lexmark not gray market) and paper jams and on it goes - this printer is going to be donated because I have a stock of cartridges and for someone who can buy it for 15 bucks maybe it will be worth the headaches. I will NOT buy another Lexmark. I will buy an Epson that both my son's have for 1/3 the price and be happy again.
Pros: The only good thing is the cheap per sheet costs.
Cons: Its large, slow, setup is easy as far as wired, but the wireless feature never seems to work, will print but not scan, touch screen locks up most of the time, auto feeder worked for first week or so, then feeds crooked every time.
Cons: ~claims of cheap ink are not true ~Ink is poor quality and cartridges are unreliable ~the printer knows when you are on deadline and will stop working when you need it most ~I sprung for the extra tray, it doesn't work ~It's consistently unreliable
Pros: There are none. You could argue that a 5 year warranty is one but that just means 5 years of frustration and countless hours on the phone with tech support.
Cons: I'll be brief. Constant printing issues, 11 calls to tech support in 18 months with an average lenght of call around 3 minutes. Over that time they sent me 3 replacement printheads, several replacement ink cartridges, and one replacement printer.
Cons: I've lost count. Printer head had gone bad. Printer REFUSES to print. Reloaded drivers numerous times. If only I haven't had it for so long, and lived in denial, I would have returned it. Ready to take a hammer to it.
There is a problem communicating with the printer AND
Vicki Minnesota, Amazon
3 November 2012
Summary: I bought a Pinnacle Pro901 for my for my home office and it worked great for months. So I purchased an identical one for my small business. And then the problems began, and not just with one of the printers but with both. I began receiving lots of messages from the printer that needed translation. 1) "There is a problem communicating with the printer" means "You need to unplug this piece of junk and plug it back in or there is no chance anything will happen.