Reviews and Problems with Lexmark OfficeEdge Pro5500
Showing 1-10 of 18
It's worked fine, though the wireless connection for scanning never worked
Gerret Kalkoffen, Amazon
30 September 2014
Summary: I've had my 5500 for just under 2 years now. It's worked fine, though the wireless connection for scanning never worked, only for printing. In these 2 years, i've replaced a few cartidges that never seemed empty. Now, after a long period of not using the printer (1 month), my half-full black cartridge wouldn't work anymore. I thought, ok, my fault and got a new one. However, this one and then 2 other new, original Lexmark cartridges would not work. I addressed Lexmark.
Uses Color cartridges even you configure to print Black&White only.
Jonatan Casas Moran, Amazon
20 July 2014
Summary: BEWARE!! Unfortunately, this printer has a serious product design problem. It always consume your color Ink cartridges, even that you configure it to print in Black&white Only. So, Besides having expensive cartridges, you use more ink that you are supposed to due to this problem. If you buy this product, be prepared to spend considerably high on ink.
Problems with installation, updating, printhead not replaceable.
JOSHUA MENDLOWITZ, Amazon
9 May 2014
Summary: This thing is garbage. After having many junk dell & hp all in one machines, I decided to go with Lexmark. What a mistake! Everything from the machine to customer service is horrible. I have been having printing quality issues since day one and Lexmark refused to fix the machine.
Summary: Despite the reviews I purchased this printer and to say I was greatly disappointed would in itself be an understatement. I never got past the point of the ink cartridges not working. Feeling confident of my abilities I went to the website and found out what the error message meant and learned that the ink cartridges were not sealing properly so the pressure needed could not be achieved.
Summary: Worst Customer Service! Waited 2 hours, told it is normal for this printer NOT to print if it does not have ALL the ink cartridges filled, even though it is set to print in black ink only. I bought this because it had high reviews on Consumer Reports, but this is a scam. Constantly jams, can't enable USB and WiFI at the same, turn itself on at 1 AM everyday to spit out ink on its own, supposedly its a safety feature so ink won't dry, it takes 5 minutes for this printer...
Summary: I received this product but was not able to get it to scan or email after several hours working with the support. In the end the online / phone support tried to charge me additional amounts to get the driver installed (not the one that came with the product) and to get it working. I was very very disappointed and trying to get this set up wasted several hours of my time. Don't make the same mistake I made!
Did my research, thought I chose wisely...NOT - Wish I could give it 0 stars
Family Rock "Family Rock", Amazon
17 July 2013
Summary: Update: It's been a four weeks since my initial review below. The printer is still leaving black edging on the side of the printed page. I hated this printer so much, I gave it away. I will not buy any more multifunction printers - they do not last more than a few years regardless of how much you pay. By the time they break down the manufacturer no longer supports or services the model. This has happened with 2 HP's, and 1 Cannon. This Lexmark is FIRED!
Summary: Every time I try to print something, "the duplex is not installed properly", meaning that I have to beat the printer senseless until it finally spits out what I want. On top of this, when the colored ink runs out, it refuses to print in black-and-white until I buy more color ink. Every time I use this printer I end up violently beating something, whether it's the side of the printer or just my head against the desk.
Summary: This printer looks great on paper and prints nicely when you can get it to print or scan. I've got it hooked up via USB cable to a desktop computer and also use a laptop connected to our network via wifi. I can print all the time from my desktop computer. I can only scan about 50% of the time from my desktop computer. It doesn't matter whether I initiate the scan from the computer or the printer. Operations from the laptop are even more challenging.